Brian... I'm not having an FTP problem, since I don't use it, but we also experienced a significant issue recently (just prior to Labor day weekend), and I only found out because a customer called the network hotline to request a trace on a document sent to us. I expressed my extreme displeasure to my sales rep, and his comment was something to the effect that pro-active notification was "in the works", but he couldn't give me any details. Perhaps if others would express their opinions to any available Sterling ears, something might actually be put into production! Phil C -----Original Message----- From: "Test, Brian" Sent: Friday, September 15, 2000 9:32 AM Subject: Is anyone else having the same Sterling Issues? Hi All, We are using a frame-relay connection using FTP to Sterling, and we've been having a problem of late with getting data to our customers through Sterling, and I was wondering if anyone else has this problem, and could advise. Here's the story: When we send data out to Sterling, our communication audit reports will show that transfer is complete. You would think that everything is going great. However, after a couple of days we would get a call from our customer(s) asking where our ASN is, or if I'm lucky enough, I will spot it on our delinquent FA report before they call. After doing some initial investigation with Sterling it appears that even though our reports say transfer complete, their audit reports may show that the line was dropped. Digging a little further, and after talking to one of their networking people, he admitted that they have been having FTP server load problems over the last couple of months. I do not have a problem with servers going down and connections dropping, but I do have a problem with not being notified about it. The information that I'm sending with is critical, and no one on their end is proactively monitoring it as promised by their sales rep when selling us their service. It is my understanding that Sterling is suppose to maintain all the systems and connections on their side, so why no notification? I hope that I'm not alone on this. Thank you, Brian Test E-Commerce Analyst ACCO North America 300 Tower Parkway Lincolnshire, IL 60069-3640 (800) 222-6462 x3973 (847) 419-4140 FAX [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ======================================================================= To signoff the EDI-L list, mailto:[EMAIL PROTECTED] To subscribe, mailto:[EMAIL PROTECTED] To contact the list owner: mailto:[EMAIL PROTECTED] Archives at http://www.mail-archive.com/edi-l%40listserv.ucop.edu/
