Harbinger's gone... never to return... including all the big guys who took their money and left during the night. If you go to harbinger.com you get peregrine. Peregrine purchased them for their standing customer base - which they probably figure they can sell their stuff to - and for the maintenance dollars that base represents. If it takes 2-3 years for that maintenance to fade, and they can sell something (including some trumped up version of old software with no doc) to 10-12% of the Harbinger base, then it was a good deal. The point is that things aren't likely to change for TLE or e-v5 or anything else. It's not Peregrine's line of work; they don't want to get into it; and they really don't care what most of us think. -----Original Message----- From: Mary Scanlan [mailto:[EMAIL PROTECTED]] Sent: Thursday, October 19, 2000 4:14 PM To: [EMAIL PROTECTED] Subject: Further Issues Another reason I am reluctant to purchase further Harbinger products is the lack of delivering everything promised. TLE 4.2 added new features to it's products - but where is the documentation on these new features? Their were new books issued - which were nothing more than 4.1 books with a fancy new cover. I have repeatedly gone to TLE Support with questions about these new features and told there is no documentation ANYWHERE and there isn't going to be any. Harbinger is focusing on e-v5 and don't think they need to worry about all of us who bought something else. With service like that, and a history of software upgrades that don't work as promised - you'd have to be nuts to DEMAND the customer solve their problems by buying yet another product. Matt Park wrote: > Myself (and many other sales reps, managers etc) have been listening to all > the discussion back and forth between our users and former users and we have > been taking the appropriate actions internally to address the issues brought > up. One of the main reasons I (and I would presume others) have not > responded to the group as a whole is that I have been a member of many many > lists in the past and I like to see an open discussion on both sides without > sales/marketing fluff. Typically when a salesperson comes on and tries to > defend or promote their product they are immediately told that this is not a > proper forum for that type of activity and I agree. I am in sales and this > is NOT a sales list. It is a discussion list and therefore it is for > discussing the merits (and demerits) of various products between end users. > I am not here to shamelessly market my product, or tell you that my product > is the best thing since sliced bread and how our competition has many of the > same problems or various and sundry other problems, but rather to address > issues with my own customers who might not want to mention their problems > directly to me so that I can better service them and contact them offline > and off list. It is also a great way to see how our products are being used > in the marketplace and what our competition is doing in order to improve our > own product. > > Bottom line is that I did not feel it was proper for me to address the list > as a whole given my position in the company since, as I have already > mentioned, this is not a sales list but a discussion list. However rest > assured that we ARE listening and we ARE taking actions where appropriate. > Other than stating that I can't really comment on specific cases that I am > not involved in. I do take this list very seriously and attempt to rectify > any problems and escalate issues properly within our organization. > > On a side note I have noticed that quite a few of the negative comments have > been coming from phantom email adresses such as yahoo and hotmail. Who > knows who these people are? I cannot respond effectively to someone who > hides behind a secondary/hidden email address in order to bash my product > without specific details about their particular situation. If any of you > with those sorts of addresses would like to discuss particular issues > offline I wouldn't mind taking the time to at least direct you to the right > person if I am not your rep. > > Finally, I am not here to get into a huge argument with anyone so my > responses will likely be limited at best. I just felt it was time for > someone from the Sales force to give you some sort of a response. Thanks > for your time. > > Matt Park > Account Executive > Peregrine's E-Business Connectivity Group > [EMAIL PROTECTED] > Fax: (404) 467-3365 > Phone: (800) 555-2989 ext. 3365 > www.peregrine.com > > Legal Note: The above message reflects my personal opinion and does not > necessarily reflect the opinion of Peregrine, Inc. or its employees. > > ======================================================================= > To signoff the EDI-L list, mailto:[EMAIL PROTECTED] > To subscribe, mailto:[EMAIL PROTECTED] > To contact the list owner: mailto:[EMAIL PROTECTED] > Archives at http://www.mail-archive.com/edi-l%40listserv.ucop.edu/ ======================================================================= To signoff the EDI-L list, mailto:[EMAIL PROTECTED] To subscribe, mailto:[EMAIL PROTECTED] To contact the list owner: mailto:[EMAIL PROTECTED] Archives at http://www.mail-archive.com/edi-l%40listserv.ucop.edu/
