We have customers connecting with us via an FTP server installed behind a firewall.  
Some scripts initially issue a Passive Command (PASV).  On a random basis, it appears 
as if our response packet to their PASV command either gets lost or is not delivered 
in a timely manner.  This triggers the sending of a second  PASV command from the 
connecting system; however,  back to back PASV commands result in our server issuing a 
disconnect.  Some scripts will automatically reconnect; others require manual 
intervention.

The difficult part is not every interaction is lost, in fact only a very few.  It 
occurs randomly, within random server connections.  After trace monitoring over a 
period of several months, there is no discernable pattern.

Turning off the PASV command is not an option since some firewalls must send it to 
open a port before communicating.  Turning off the PSAV command was tried and it 
failed because the connecting firewall required a PASV and a response before transfers 
could occur.

The question is, has anyone running an FTP Server operation experienced anything like 
this?  If so how were you able to resolve the issue.  All comments/ideas greatly 
appreciated.

Paul Binder



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