how do they deliver the pizza and still keep it hot? Jeff Garwick wrote:
>So does the fast-food industry have a user list to discuss outsourcing? If >you wish to discuss this please do not pound the EDI-L list. I just thought >this was an interesting article given the topic and recent discussions on >this list. > >http://www.azcentral.com/news/articles/0125fastfood-ON.html > >Even your favorite drive-through could be outsourced >Karen Robinson-Jacobs >Dallas Morning News >Jan. 25, 2005 05:10 PM >DALLAS - When customers pull into the drive-through lane at a St. Louis >Hardee's restaurant, they may assume they are speaking with a young, >energetic order taker a few feet away. > >The person confirming the order of a Monster Thickburger and Dr Pepper may, >indeed, be energetic and young. But the customer's notion of the employee's >whereabouts would be off - by about 1,800 miles. > >As part of a test begun in December, Hardee's is using high-speed >communications equipment and employees in Anaheim, Calif., to instantly >process drive-through orders two time zones away. >Remote order-taking at drive-throughs - the latest trend in restaurant >technology - is part of a broader effort by the industry to migrate some >communication duties from in-store workers to off-site proxies. McDonald's >and Pizza Hut are testing the concept, and Chuck E. Cheese's franchises use >a central call center to book reservations and parties. > >"It's a way to streamline the process and make it work better," said Robert >Grimes of consulting company Accuvia. > >By using trained specialists, restaurateurs say they can improve service in >regions of the country where language differences and heavy accents can make >communication more challenging. > > > > > >. >Please use the following Message Identifiers as your subject prefix: <SALES>, ><JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> >Access the list online at: http://groups.yahoo.com/group/EDI-L > >Yahoo! Groups Links > > > > > > > > > > -- %%%%%%%%%%%%% cut here %%%%%%%%%%%%%%% Brian Lehrhoff ([EMAIL PROTECTED]) Messaging Consultant 201-913-4506 %%%%%%%%%%%%% cut here %%%%%%%%%%%%%%% . Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the list online at: http://groups.yahoo.com/group/EDI-L Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
