Major outage since Sunday morning, here is from latest update:
Outage Update
GXS Client Services
April 4, 2005, 8:00 am EDT
GXS Team,
At 3:30am ET on Sunday Morning, the primary storage area network system
that supports many of GXSâ Trading Grid messaging and application services
experienced a severe outage, caused by water seepage resulting from
unusual high-winds, heavy rains and thunderstorms. The outage affected
a portion of our Class-A SAS-70 hardened data center located outside
Cleveland, Ohio. The services affected included Interchange Services
(ICS), Managed Services / Service Center, and Order Lifecycle Visibility.
GXS engineering teams and support personnel from the storage area network
equipment vendor immediately began coordinating efforts towards full
problem resolution upon identification of the outage. All teams
immediately began performing assessments, system integrity maintenance and
hardware replacement. All information stored in the storage area network
was backed-up on tape media.
Sunday afternoon, the entire storage systems and application
infrastructure was tested and powered down to facilitate a manual
inspection of equipment. Storage components were replaced to ensure a
secure environment for our customersâ service. Early Sunday evening, the
power down enabled a sequential restart of all systems. After a complete
power-down of all equipment, physical inspection by GXS and our storage
area network vendor EMC, found no remaining issues. As of 7:00pm ET the
storage area network has begun start-up cycling, however, continuous
manual intervention by engineers was required through early this early
this morning including a number of modifications by EMC. We expect EMC to
turn the system over to GXS by 10:00 am EDT this morning. GXS engineers
will then perform restoration work that will last a minimum of two hours.
A complete restart of affected services will begin at the earliest at
12:00 EDT noon. In the meantime we will continue to send status reports.
GXS is preparing a complete event synopsis and post-mortem. The details
of the analysis will be available to all affected customers and will
detail further preventive actions that the company will take to prevent a
repeat occurrence.
As of 7:00 am ET last night, 189 inquiries into Client Services were
received. If you have customer inquiries, please direct them to
1-800-334-2255 or via e-mail at [EMAIL PROTECTED], or feel free to contact
customer service on their behalf.
Regards,
GXS Client Services
THIS IS AN UNMONITORED SENDING BOX; PLEASE DO NOT REPLY TO IT.
end of GXS mail
____________________________
Bill Schweigert
Watson Pharmaceuticals, Inc.
EDI/SAP Team
P * (951) 493-5334
F * (951) 493-5868
* Effective July 17 2004 our area code has changed to 951 from 909.
"Hurd, Richard
[SLCUS]"
<[EMAIL PROTECTED] To
.com> "'[email protected]'"
<[email protected]>
04/04/2005 07:27 cc
AM
Subject
[EDI-L] GXS?
Anybody know anything about a problem with GXS?
Rich Hurd
Johnson & Johnson
Consumer Companies IM
Phone: (908) 874-1523
Everything should be made as simple as possible, but not more so. -- Albert
Einstein
[attachment "C.htm" deleted by Bill Schweigert/Corona/Watson]
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