GXS Client Services Notification Announcement April 05, 2005 Issued at 4:30AM ET
Services Affected: Interchange Services, Service Center, Order Lifecycle Visibility and TradeWeb. This outage does not affect GXS EDI*Express or Tradanet systems, however, it does affect interconnect traffic. Event Update: As of 1:25 AM ET, ICS (Interchange Services) is up and running. Other services are in the process of being restored. Event Overview: At 3:30am ET Sunday morning, the primary storage area network system that supports many of GXS' transaction messaging and application services experienced a severe outage, caused by extraordinary weather conditions resulting in unusual high-winds, heavy rains and thunderstorms. The outage affected a portion of our data center located in Cleveland, Ohio. GXS engineering teams and support personnel from the storage area network equipment vendor immediately coordinated efforts working towards full problem resolution upon notification of the outage. All teams immediately began performing assessments, system integrity maintenance and hardware replacement. GXS has been coordinating with interconnect partners to ensure messages are queued for processing upon application restoration. The entire storage area network was powered down yesterday afternoon. Followed by a manual inspection of equipment several storage components were replaced. The systems were powered back on through early morning today. Earlier this morning EMC discovered data corruption on certain disks requiring restoration of data from tape. Following resolution of this outage, GXS will provide a complete event synopsis and post-mortem, and will detail further preventive actions. This is the last general statement to be issued for this outage. For immediate inquiries, customers can contact GXS directly at 1-800-334-2255. Regards, GXS Client Services THIS IS AN UNMONITORED SENDING BOX; PLEASE DO NOT REPLY TO IT. -----Original Message----- From: Tom Brandt [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 05, 2005 7:25 AM To: [email protected] Subject: [EDI-L] GXS problems Anyone know the latest about the problems at GXS? -- Tom Brandt Northtech Systems, Inc. 130 S. 1st Street, Suite 220 Ann Arbor, MI 48104-1343 http://www.northtech.com/ . Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the list online at: http://groups.yahoo.com/group/EDI-L Yahoo! Groups Links . Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the list online at: http://groups.yahoo.com/group/EDI-L Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
