EDI Support Analyst (Berkeley, CA)
Please direct your responses to: [EMAIL PROTECTED] Responsibilities for the position include: - Develop deep knowledge of the company's products - Provide Tier-1 technical assistance to the company's customers via both phone and e-mail - Understand customers' problem statements, troubleshoot and refine the issues, develop and communicate the solution to customers - Work with senior analyst and developers to resolve product-related issues, including debugging and bug submission - Performs trading partner implementation - Track all customer interactions via the company's support tools - Be flexible with a 7am to 7pm (CST) rotational schedule. The successful candidate will have the following knowledge and expertise: - Minimum of 1-2 years supporting EDI software products - Knowledge of administering EDI Platforms such as Trading Partner Desktop, Gentran, TrustedLink. - Working knowledge of FTP, AS2, asynchronous connections. - A Bachelor's degree in MIS or CS or additional experience - Knowledge of typical enterprise network configurations and environments - Track record of strong troubleshooting skills and putting the customer first - EDI X.12 Knowledge ____________________________________________________________________________ __ Randy Hyshiver |Manager, Delivery & Services | EMANIO, INC. | T. (510) 849-9303 | F. (510) 849-9302 | <mailto:|[EMAIL PROTECTED]> [EMAIL PROTECTED] 832 Bancroft Way Berkeley, CA 94710 <http://www.emanio.com/> http://www.emanio.com ____________________________________________________________________________ _______________________________________________________ This message (including attachments) contains confidential information intended for a particular individual with a specific purpose, and is protected by law. If you are not the intended recipient, you should not copy, distribute, disclose or use the information it contains. Please contact the sender immediately and delete this message from your system. [Non-text portions of this message have been removed] ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
