Tamara, Are you sure it's not an error in the data that is causing the ASN to error on their end and not be "on-time"? I had this issue with one of my customers once, the ASNs were getting there on time but they were failing because of a missing segment. Instead of fining us for the bad data, they were fining us because they weren't "on-time" when the shipment arrived.
Jake --- In [email protected], "tamvino" <[EMAIL PROTECTED]> wrote: > > Does anyone have continuous issues with Kmart ASN chargeback's? > > The majority of those I receive are due to what they consider an 'on- > time' issue. This cannot be the case due to the fact I send them as > soon as the shipment leaves our dock and there is always a 2-3 day > transit before arriving at the DC (well before the standard 856 > delivery of 24 hrs). To add to that frustration, I rarely receive > prior notification in order dispute the charges. Upon notification > you're supposed to have 7 days or 60 days to dispute. I have two > written confrimations on the time line, not sure which is correct. > Also, if you can find the chargeback on workbench before it's been > issued it is written that you cannot dispute unless you have the > notification. Recently, I was able to confirm that they have the > correct key contact for our account, so if the notifications are > sent we should be receiving them. > > In the past I've emailed every Kmart contact I have everyday for 2 > weeks before getting some type of general blanket response. So, if > anyone has any suggestions or advice or a really good contact please > let me know! > Thanks - Tamara > ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
