Sure they do, you just don't have the right contacts. I used to have contacts that would not only be able to discuss documents and segments, but explain the business process behind why they are doing what they do. I've even been offered tours of DCs to witness JC Penneys' "Bomb Bay" system in action. Also, it was my experience that although thjey may change their requirements frequently (sonetimes becuase of buy outs and ownership change) that they always notified me far in advance of making the changes. I've been to Detroit, at K-Marts Corporate. I was quite impressed with the changes they were making, and the sophisitication of their systems. It's no wonder they bought Sears... I've said this before too. Sometimes, your client does NOT want to issue chargebacks. It's a myth that these are a profit center. I used to talk at length with JCP, and their logistics people would tell me that their goal was for the goods to hit the dock on time, without a problem, properly labled, and get routed to where it's going. If they have to re-lable, re-route, manually create an ASN etc, it slows down the process and costs them money, which they pass on to the vendor. A stand offish, "they don't know what they're doing and only want to take money from me for no apparent reason" attitude will not make your company more money. Quite the opposite, find out who knows what and talk to them, form a partnership with them. My 2C.
--- On Fri, 12/5/08, Adam West <[EMAIL PROTECTED]> wrote: From: Adam West <[EMAIL PROTECTED]> Subject: [EDI-L] talking to the TPN To: [email protected] Date: Friday, December 5, 2008, 10:39 AM I saw a few posts about talking to the trading partner. On our side the vendor, our retailers are sub standard as far as communicating. They just do things without telling us. It is a disaster. I don't know what the solution is. The retailers we sell to, Walmart, Kmart, Target, etc. do NOT respond. The customer service is overseas and we cannot contact them. They don't care because they just pile on chargebacks. Thank you, Adam West http://www.amsterda mcentral. net [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
