Paul, Acttually the ticket/trouble submission site for Inovis is www.inovisworks.net. But hopefully you already know this.
Yes, you can (and should) check with Inovis, but I was actually referring to checking with your Internet service provider for your company. I know when I worked on a network engineer contract for a State in our Union, we had Sprint providing internet services and had connectiivity issues about once a quarter. Now before someone jumps my case or someone from Sprint says call me, that contract ended many moons ago, before I ventured into the big pool of EDI/eCommerce, etc.... LOL Ken [email protected] ________________________________ From: Julie Compton Pellizzi <[email protected]> To: Jason McMahon <[email protected]>; Leah Halpin <[email protected]>; Ken Etter <[email protected]>; Paul Topham <[email protected]>; [email protected] Sent: Thu, February 24, 2011 2:48:17 PM Subject: RE: [EDI-L] Try Again - Any Inovis Issues AGL uses the Inovis VAN / InovisWorks / A GXS Company. We have had no issues. If you are having the issues, log a ticket https://customer.inovis.com <https://customer.inovis.com/> for the communication side. (assuming you have a profile already set up.) Thanks, Julie ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Jason McMahon Sent: Thursday, February 24, 2011 2:09 PM To: 'Leah Halpin'; 'Ken Etter'; 'Paul Topham'; [email protected] Subject: RE: [EDI-L] Try Again - Any Inovis Issues I agree with Leah, the lack of response means no one else is having trouble with Inovis. Unless you get a non delivery message; assume your e-mail got delivered to everyone in the group. With the response time as short as it is, anyone who might help will be getting back to you within minutes. Sincerely, Jason McMahon 8079 Village Drive Cincinnati, OH 45242-4315 <mailto:[email protected] <mailto:gutausse%40cinci.rr.com> > [email protected] <mailto:gutausse%40cinci.rr.com> gutausse.weebly com/articles html gutausse.blogspot com <http://www.linkedin.com/pub/jason-mcmahon/11/743/51b> http://www.linkedin.com/pub/jason-mcmahon/11/743/51b _____ From: [email protected] <mailto:EDI-L%40yahoogroups.com> [mailto:[email protected] <mailto:EDI-L%40yahoogroups.com> ] On Behalf Of Leah Halpin Sent: Thursday, February 24, 2011 1:48 PM To: Ken Etter; Paul Topham; [email protected] <mailto:EDI-L%40yahoogroups.com> Subject: Re: [EDI-L] Try Again - Any Inovis Issues Paul, The lack of response is your response. If others were having trouble, they would be quite eager to share. Follow Ken's suggestions or contact Inovis/GXS directly and have them assist you in trying to trace the connectivity issue you're having. Leah ________________________________ From: Ken Etter <[email protected] <mailto:edispec%40yahoo.com> <mailto:edispec%40yahoo.com> > To: Paul Topham <[email protected] <mailto:tophamp%40yahoo.com> <mailto:tophamp%40yahoo.com> >; [email protected] <mailto:EDI-L%40yahoogroups.com> <mailto:EDI-L%40yahoogroups.com> Sent: Thu, February 24, 2011 1:44:32 PM Subject: Re: [EDI-L] Try Again - Any Inovis Issues Paul, I posted yesterday that I was having no problems and I use Inovis. I had one issue today receiving a single document, but we were having internal DB problems and had shut down our EDI system during that time while our DB server was rebooted, so I can't blame that on Inovis. Again, as I indicated yesterday, you may want to check with your Internet Service provider, which if you are continuing to have ongoing issues, might be a more likely source, since no other members are having issues with Inovis (and there are several that belong to the group). Thanks, Ken Etter [email protected] <mailto:edispec%40yahoo.com> <mailto:edispec%40yahoo.com> ________________________________ From: Paul Topham <[email protected] <mailto:tophamp%40yahoo.com> <mailto:tophamp%40yahoo.com> > To: [email protected] <mailto:EDI-L%40yahoogroups.com> <mailto:EDI-L%40yahoogroups.com> Sent: Thu, February 24, 2011 9:20:56 AM Subject: [EDI-L] Try Again - Any Inovis Issues Tried to post this yesterday with no luck, so I'll try again. We've been having intermittent issues with our Inovis connection, inbound and outbound, starting yesterday at around 10 Eastern. Anyone having connectivity problems? Paul [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] ------------------------------------ ... 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