TIE is an international B2B software company, established in 1987 and focused
on Business Interoperability. TIE designs, develops, markets and supports a
comprehensive portfolio of software products that enable companies to do
business electronically and synchronize key business processes with their
partners. In the US, TIE Commerce solutions include a full range of
business-to-business (B2B) e-Commerce software, Catalog Management
applications, SaaS hosting and consulting services. TIE Commerce provides
e-Commerce solutions with extensive capabilities ranging from full-scale
enterprise to workstation systems.
We are currently seeking an experienced Technical Support Representative to
work in our St Paul, MN office.
Job Description:
As a part of the TIE Commerce Technical Support Team, you will be responsible
for providing first and second-level technical support for our customers who
are using our proprietary software. This challenging position requires a
positive attitude, multi-tasking skills and the ability to communicate
product-related questions over the phone and via email to customers with a
diverse level of technical background.
As your knowledge of our products grows, you will be able to assist customers
with basic and complex issues. Issues include install and configuration
questions, communications issues, operating system issues, workflow and mapping
problems. No day is the same as another in this exciting work environment.
Requirements:
Communication Abilities
The right candidate must possess great communications skills in order to
resolve customer issues. You must have the ability to digest complex
information and explain the solutions to our customers in plain, understandable
language.
Along with the above, our ideal candidate would have:
EDI, XML, 1SYNC, UCCnet experience
The ability to quickly learn technical concepts, software applications,
operating systems, and hardware configuration issues
Excellent documentation skills
Ability to multitask and willingness to learn new products, software or
computer systems.
Must be flexible with work demands and priorities
Ability to work with other departments and co-workers on an as-needed basis
Windows and LINUX/UNIX proficiency
Scripting knowledge (Windows Batch files and/or UNIX shell script)
Understand Java or C++ programming concepts
Web/Internet knowledge
MS-SQL and/or Oracle database knowledge
Familiarity with eVision, Sterling Gentran, Inovis Trusted Link or GXS
Application Integrator a strong plus
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