Based on the needs from google docs here's my suggestion

1. Answerhub - http://www.dzonesoftware.com/products/answerhub-feature-list 
(this software upgraded version from open source OSQA)
2. Askbot - https://askbot.com

Hope it help.


On Wednesday, August 3, 2016 at 2:44:00 AM UTC+7, Shauna Gordon-McKeon 
wrote:
>
> Hello Open edX community!
>
> The open source team here at edX has been talking a lot recently about how 
> we can do a better job of making sure community members have access to the 
> resources you need to troubleshoot problems and get your questions 
> answered.  Right now the most common avenues for getting support are our 
> mailing lists and Slack channels, but these tools don’t allow us to easily 
> track frequently asked questions or see how often questions are going 
> unanswered.
>
> We want to find a better tool so we can better help the community.  We’ve 
> brainstormed a list of requirements here: 
> https://docs.google.com/document/d/1J0P2hNXH7hdyxbqi8OCndNrUoxrOXDAbvIGalG6v7qU/
>
> Here’s where you come in: we can only see one side of the support 
> experience.  We don’t know what, from your perspective, the biggest 
> problems are and the most appealing solutions might be.  So please, feel 
> free to suggest additional requirements, and to let us know which of our 
> existing requirements are most important to you.  You can do so by adding 
> to this thread in the edx-code mailing list.
>
> If you’ve got tool suggestions as well, we’d be happy to hear them!  Once 
> we’ve got our requirements list set, we’re going to evaluate the most 
> promising options.
>
> Looking forward to seeing your feedback!
>
> Best,
> Shauna
>

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