Hi,
We have openedx installation. we are running two servers with an nginx load
balancer for discussion form. for some of the users the discussion forum is
not accessible for some times.
the error is
2017-09-11 11:08:59,401 ERROR 1811 [root] exceptions.py:9 - Uncaught
exception from <class 'django.core.handlers.wsgi.WSGIHandler'>
Traceback (most recent call last):
File
"/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py",
line 109, in get_response
response = callback(request, *callback_args, **callback_kwargs)
File
"/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/contrib/auth/decorators.py",
line 20, in _wrapped_view
return view_func(request, *args, **kwargs)
File
"/edx/app/edxapp/edx-platform/lms/djangoapps/django_comment_client/forum/views.py",
line 190, in wrapped_view
return view_func(request, course_key, *args, **kwargs)
File
"/edx/app/edxapp/edx-platform/lms/djangoapps/django_comment_client/forum/views.py",
line 244, in forum_form_discussion
unsafethreads, query_params = get_threads(request, course) # This
might process a search query
File
"/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/newrelic-2.46.0.37/newrelic/api/function_trace.py",
line 104, in literal_wrapper
return wrapped(*args, **kwargs)
File
"/edx/app/edxapp/edx-platform/lms/djangoapps/django_comment_client/forum/views.py",
line 157, in get_threads
threads, page, num_pages, corrected_text =
cc.Thread.search(query_params)
File "/edx/app/edxapp/edx-platform/lms/lib/comment_client/thread.py",
line 61, in search
paged_results=True
File "/edx/app/edxapp/edx-platform/lms/lib/comment_client/utils.py", line
85, in perform_request
timeout=5
File
"/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/requests/api.py",
line 44, in request
return session.request(method=method, url=url, **kwargs)
File
"/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/requests/sessions.py",
line 456, in request
resp = self.send(prep, **send_kwargs)
File
"/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/requests/sessions.py",
line 559, in send
r = adapter.send(request, **kwargs)
File
"/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/requests/adapters.py",
line 384, in send
raise Timeout(e, request=request)
Timeout: HTTPConnectionPool(host='10.80.0.106', port=18080): Read timed
out. (read timeout=5)
is it any way to fix the issue.
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