Perhaps you need to insert the execute().actionGet() method calls, as below?
CountRequestBuilder builder = client.prepareCount(indexName)
.setTypes("product")
.setQuery(getQuery(req));
*builder.execute().actionGet()*
return builder.get().getCount();
I don't use Count, but I have used Query and Update and Delete and they all
work similarly in this regard. Just a guess.
Brian
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