Eric,
I am pleased to see this topic raised, I was one of the first users of the K3/0 mini with a long back-ordered unit. For me the set-up process was lengthy (5 weeks working at two sites 100 miles apart), painful, educational and eventually very successful. I am delighted to be able to experience excellent multi-mode ham radio from my Manhattan basement office with my K3/100 more than 100 miles from here! To get the system going (every aspect of my current set up is now carefully documented), required numerous communications with Brandon by e-mail and phone (he was very patient!) and directly with RemoteRig in Sweden - even two phone calls. I can easily identify why this was so difficult. The terse manual from Elecraft and the huge document from RemoteRig were written by and for people who have Internet networking familiarity and experience. Though I am a technical professional, I had no such experience - understanding and using DDNS services, SIP, port forwarding, ports in the DMZ, etc was a new challenge. The manuals from either provider did not really help with the fundamentals of Internet networking set-up for a first time user. While I fully agree with the respondents who have suggested that a single source - Elecraft - should provide a single manual that addresses both RemoteRig and K3/0 set up and operational issues, some way must be found to address the market/users that do not have familiarity with Internet networking in general. Maybe there is some already existing primmer that you could supply with the equipment or the manual could contain a chapter with the basic networking information. I suspect that such information would reduce Brandon's e-mail by a huge amount. Your job is not primarily to educate users on Internet networking, but I think there is a large community of potential K3/0 owners/users who would benefit from such basic information; it would rebound to Elecraft's benefit, I'm sure. 73 from a happy K3/0 mini to K3/100 user. Buzz W3EMD Message: 17 Date: Sun, 11 Oct 2015 17:00:12 -0700 From: "Eric Swartz - WA6HHQ, Elecraft" < > To: jlbates4 <jlbat...@gmail.com> Cc: elecraft@mailman.qth.net Subject: Re: [Elecraft] K3/0 Forum? Message-ID: <f4e8f956-89aa-49ff-8946-11ecce285...@elecraft.com> Content-Type: text/plain; charset=us-ascii Hi Jim, Drop bran...@elecraft.com an email with your K3/0, Remoterig and remotehams.com questions. He is responsible for supporting these products, and he also happens to be the author of remonthams.com 73, Eric elecraft.com _..._ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
