Wow - this has been frustrating for us (and all of our Verizon based customers!)
Verizon appears to have fixed the routing problem from their FiOS and DSL
customers to Elecraft.com sometime last night. The fix slowly migrated through
the net and based on customer feedback received here, most Verizon customers
were up and able to access elecraft.com by sometime this morning.
It apparently was a problem with misconfiguration by Verizon for their traffic
via an internet backbone router (layer42.net) upstream of the ISP that hosts
elecraft.com. Interestingly when accessing the Elecraft website from other ISPs
(Comcast etc) it also routed through layer42.net's backbone and router with no
problems. Our ISP has been in contact with layer42.net, and layer42.net
confirmed it was a Verizon problem. Unfortunately Verizon was very slow to
correct the problem, much to our frustration (and our ISPs and Level43.net's).
New Server:
While the Verizon FiOS saga was transpiring this week, we also began
implementing a backup copy of the elecraft.com webpage on a totally different
server farm both hosted by a different company and geographically located
outside of our immediate area. We copied all of the website and ftp files over
to this new server and had it ready to go this morning. It actually turns out to
be faster for web access, and also for ftp file downloads of new f/w via our
utility programs. As a result, we decided to switch over to the new server for
elecraft.com at about 2000 Z today. Its been up and operating since then. Its
new iP address may take up to 24 or more to propagate through the internet's
network of DNS servers, routers and your browser programs.
Eric
/elecraft.com/
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