In addition to Dick's advice, while viewing the ports, make sure "Show hidden devices" is enabled.  Windows 10, I guess driven by Microsoft's infinite wisdom, will sometimes change a USB port assignment, but not totally remove the former assignment.  It then shows up as in use when the ports are enumerated.

73,

Fred ["Skip"] K6DGW
Sparks NV DM09dn
Washoe County

On 10/11/2018 11:48 AM, d...@elecraft.com wrote:
Carter:

COM3 is sometimes used by internal modems, and there may be a conflict
there.  Has Windows been updated recently?  Sometimes COM port assignments
change without warning.

Remove the USB connector from the computer. Then use Windows's Device
Manager (a control panel applet),  and open the list under Ports (COM & LPT)
and see what the current devices are.  Then plug in your KXUSB to the
computer.  A new COM port should appear, that's your KX3's COM port.

Also, it's possible to use the KX3 Utility's Port tab and try each of the
ports available under the port selection drop-down box.

There's a KX3 Utility Help page under Troubleshooting titled "Finding the
Right COM port".

Hope this helps to get you going...

73 de Dick, K6KR


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