You are not alone John. I can only imagine the position they must be in with supply and employee issues. It does not excuse the lack of communication. I had an issue with my KIO3B. They did not have any replacement boards so I was told to send in mine and they would repair. This was in January when I sent it out. The only communication I have received has been their receipt acknowledgement and I have reached out a few times. Tough times ! Randy N1KWF
On Thu, Mar 25, 2021 at 3:36 PM John Reilly <reill...@comcast.net> wrote: > Last December, I posted a message concerning whether Elecraft is still > supporting the K3. My K3s developed a problem with its 100w amplifier. > Wayne quickly responded and confirmed Elecraft still supports the K3 > 100%. A few days later, Doug from Customer Support contacted me. > > Doug told me they have a K3 amplifier replacement program: you send them > your amp and $100, and they send you a refurb'ed amp, built to the > latest specs. He advised to expect a little delay due to the amp > technician coming down with Covid. I promptly sent them my amp. > > So, now they have had my amp (and $100) for three months, and I haven't > heard a thing. I've requested status -- NOTHING! > > Definitely NOT the customer service I expect from Elecraft. > - John, N0TA > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to randyn1...@gmail.com -- Randy Lake N1KWF 73 Gunn Rd. Keene,NH ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
