Depends on the issue. In my case it was just some replacement K3S modules. Here is my time line for a recent issue.
4/12 - K3S PA failure reported to Elecraft 4/14 - Email from Elecraft with testing procedures. 4/20 - RMA received and LPA/PA returned to Elecraft 6/13 - Refurbished new style LPA/PA received 6/14 - Configuration assistance from Elecraft - Back on the air. So for me it was about 1 month from reporting initial problem to received "new" parts and that included a 2-week vacation by the guy handling the RMA accounting. FWIW, I never called Elecraft although they did call me to discuss testing procedures/results. ____________ 73, Jim - N4ST -----Original Message----- From: elecraft-boun...@mailman.qth.net <elecraft-boun...@mailman.qth.net> On Behalf Of CUTTER DAVID via Elecraft Sent: Wednesday, June 15, 2022 00:03 To: Stephen Dubin <dubi...@aol.com>; Stephen Dubin via Elecraft <elecraft@mailman.qth.net> Subject: [SPAM] Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support: ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
