On November 7th, K4/0 shipments were put on hold while we carefully evaluated all warranty-returned units, along with field reports of power-on failures and related issues on new K4/0s. Since then, we have identified the causes of these failures and successfully implemented solutions to correct them. Each K4/0 has undergone extensive testing, and I’m pleased to report that we are now resuming K4/0 production.
New K4/0s and repairs will resume shipping early next week, with the first new K4/0s shipping to our remaining backlog of deposit orders, followed by regular non-deposit orders. We will also be shipping those K4/0's that came in for repair and upgrades. We will notify everyone once their K4/0s are about to ship. We will be notifying all customers who received their K4/0 before today (Dec. 11). These units will need to be returned to our factory in California for warranty hardware and software upgrades, which will be provided at no cost. This requirement applies even if the unit has not exhibited any issues. *Please wait to ship your unit* until you receive the RSA paperwork and return shipping label. We deeply apologize for the inconvenience and frustration this has caused, and we are working to ramp up K4/0 production as fast as possible. Eric, WA6HHQ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
