Hi Steve, "The Believers" sounds more like a 60's rock group than a description of Elecraft customers. From my perspective, working for a small business, you become well acquainted with your customers over a period of time. A lot of these customers come back because they trust you based upon their past experiences. So, you are absolutely correct when you say that a company's word and reputation are paramount. I've been dealing with Elecraft since 2004. In that time I've had numerous occasions where I had to contact the company for a variety of reasons. In no case were my e-mails or phone calls ignored or sidetracked to a foreign country. Every experience I've had with Elecraft whether through their products or customer support has been positive. (I wish I could say that about more than a handful of the companies I do business with.)
The simple truth is, any company can hit a bump in the road and will. At that point, they have to rely on their word and past reputation. Based upon Elecraft's track record, I don't feel the least worried. When I read posts like yours, I just assume you haven't any prior experience with the company in which to base your comments. It is very easy to look with a jaundiced eye towards a lot of disreputable businesses these days and then lump them all together. In the long run, though, it is not fair to those that who have done nothing to warrant it. I don't see Elecraft as a religion to which your "Believers" tag implies. They are a COMPANY of people of which I have had the pleasure of doing business with. I like what they sell and I like the way the treat me. It’s that simple. The K3 is as a major undertaking by a couple of wide eyed hams in Aptos who think they can build the world’s best amateur transceiver. I think they have done it – even though there remain a few bumps. I think they also feel a strong sense of responsibility in making sure that you not only get what they have advertised but that it also works as advertised. Frankly, I see it all as rather exciting that the K3 is still undergoing so many changes right before my eyes and that it only takes a few mouse clicks to implement them. But, make no mistake, the K3 as it sits is a remarkable product - maybe not finished - but, none-the-less, remarkable. The fact that the K3 will be getting even better with time leaves me feeling that my money was not only well spent – but is also producing dividends. Come to think of it, maybe I am a Believer. Tom, AK2B Steve Sacco NN4X wrote: > > > Actually (and this may be a shock to "The Believers") you might be > surprised to know that there seems to be a rather LARGE group of people > who agree with me, not only for the "TRANSLATION" e-mail, but also the > "OPEN LETTER" e-mail which I sent last month. They say so, > enthusiastically, in private correspondence. No joke. > > You see, John, when all's said and done, all we have is our reputation. > > There are those who stand and deliver on promises, those who don't. > > Those who's word cannot be trusted must be held accountable. This HAS to > be the case, because, at a high level, what else holds a civilization > together? > > Anyway, enjoy S/N 157! > > 73, > > Steve NN4X > EL98jh > -- View this message in context: http://www.nabble.com/RE%3A-TRANSLATION%3A-K3-Subreceiver-Status-Update-tp14953421p14957797.html Sent from the Elecraft mailing list archive at Nabble.com. _______________________________________________ Elecraft mailing list Post to: Elecraft@mailman.qth.net You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com