I'd like to echo Lew's experience on a K3 repair. I had a minor problem with
s/n 1417 that I could not track down despite many emails back and forth to
Gary, AB7MY. He even sent parts that I was willing to install myself. When
all else failed, I sent it to Elecraft for service. I sent the radio Priority
Mail on Tuesday, Nov 18 and on Thursday, Nov 20 I had an email saying the radio
was fixed and would be in the UPS system the next day! Unbelievable service!
S/N 1417 is back home now and doing great. Just one more reason the K3 is the
best radio around, you're buying a whole company that takes a personal interest
in each customer.
Rob
NV5E
> Date: Thu, 27 Nov 2008 10:46:28 -0800
> From: [EMAIL PROTECTED]
> To: Elecraft@mailman.qth.net
> CC:
> Subject: [Elecraft] Excellent Company!
>
> Yo,
> I'd like to publicly thank Gary-AB7MY and Katie and Lisa for their
> excellent, accurate and prompt service regarding the resuscitation of
> my deaf K3 #1561.
> The rig developed a problem that I couldn't diagnose or fix in spite of
> Gary's email tutelage. I shipped the rig to him while the home office
> sent him an overlooked 250Hz filter in the sub-Rx. He rapidly fixed the
> rig, installed the filter and then fired the K3 back to me complete with
> a note detailing the 13 things he did while he had it. #1561 is back
> to me in time for this weekend's CW exercise and I don't think this
> level of service is normal for a "usual" radio company. # 1561 now hears
> back as well or better than its twin #1560. Diversity Rx utilizing two
> identical linked receivers with 2 different antennae makes radio a much
> better game for me!
> I'm pleased to own a product of such a well run and responsive company.
> 73 and I remain,
> Lew Sayre W7EW/W7AT
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