On 1/26/10 1:44 PM, "Jack Shedd" <[email protected]> wrote:
>> Until you're having a problem accessing a server folder, and you're talking
>> to support. Then everyone speaking the same language is important.
>
> I don't mean to dismiss support issues, but if we're assuming we're aiming at
> power-users, if the application veers off some well-defined thread, and
> talking to support becomes slightly difficult in certain scenarios where a
> user has done things in some truly weird way, that would be an issue for the
> user.
>
> In general, I'm not considering the server administrator in any of my
> thoughts. The user is what matters first.
Call me silly, but you DO...er...at some point I mean...for *email* that
is...um...have to have a...well...*server*. I mean, that's not some wacky
idea, right?
So, it then means that you're going to have to, occasionally, in limited
amounts...talk to...the administrator or support of some kind. To get well,
information on setup if nothing else. Even via web page, you'll kinda need
to do this.
That then, and I know this is just ka-RAZY, but I think that means you HAVE
to consider the server administrator too, because otherwise, you'll have
IMAP providers putting up downer things like "we don't, nor ever shall,
support letters, as on one can actually tell us how it works, or how to get
it to connect to our servers. If you can figure that out, please email us.
>From a sane client."
You have to speak a language that the administrator understands, or you're
going to have issues getting email.
I think that 'getting email' is important to Letters. Unless it no longer
is.
>
>> On a very basic level, that is what happens. However, you have to decide
>> what to do with no rules, and if you're saying "Without Rules, you have no
>> functionality" then no, that's not going to work.
>
> Maybe it's confusing because there are "rules", as in "rules the application
> follows" and "Rules" as in "Rules the user sets up".
Well yes, when you provide 3-4 meanings to a word commonly used to mean
something specific, that would tend to happen.
>
> Whether exposed or not, every email client has a set of rules it follows when
> synchronizing between the server and the local cache. The the rules are
> generally very simple ("mirror this") doesn't mean the rule isn't there.
>
> Exposing that chain to the user, and allowing him to modify it, doesn't
> magically "not work".
If you disable those fundamental steps, you don't get or send email. That's
still important, right?
--
John C. Welch Writer/Analyst
Bynkii.com Mac and other opinions
[email protected]
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