[EMAIL PROTECTED] wrote under the subject of "Re: Update on attbi.com "busy" signals with Emailer":
>My settings are perfect. In fact, I am one of the people who usually >tells others how to finagle weird settings to use Emailer with certain >domains, etc. I recently forgot to look up settings for a new ISP for >someone and when I got to their house I simply guessed at them, and they >were mixed verbiage (mail and smtp instead of mail and mail or pop and >smtp) > >This is a case of their server hiccoughing but them not wanting to admit >it. Hi, MacOrphans! I've read this thread through to the end, so I know that Chris and you are close to solving this problem. And I know that you did try running Outlook Express -- as tech support recommended -- in order to diagnose the problem. However, re-reading your statements above, I'm reminded that many people think that Emailer is no different than any other email application. That's wrong. I thought now would be a good time to remind everyone else on the list why it *is* a good idea to listen to tech support and try other email applications before assuming that the problem isn't Emailer's fault. 1) It's easy to forget the difference between Emailer's "Email Account" and "Email Address" settings. And Emailer's requirement to enter the login name *and* the POP3 address into the "Email Account" setting is non-standard, and can cause problems if your login name contains an "@" character. Even if tech support can't help you enter the information correctly into Emailer, someone on this list will be able to -- especially if you tell us what settings worked in the other application. 2) Some SMTP servers are very particular about the "FROM" address you use when connecting to the server. If other email applications are able to send email with the same settings but Emailer can't, it means that you need to download the "Emailer Custom Settings" file from <http://www.FogCity.com>. This is a known problem with Emailer. 3) Some SMTP servers are now using security methods that didn't exist when Emailer was last updated. If tech support tells you to use an "authentication" option in the other application, but you can't find a similar setting in Emailer, it means that you need to download Chris's Baton Mail helper utility from <http://www.mythtech.net>. 4) Some ISP's set up their "main" POP3 and SMTP servers to forward connections to the "real" servers. (They may do this to balance the load across the network, or so that they can instruct everyone to use the same POP3/SMTP server address without having to look up each user's real server address.) Emailer doesn't always handle this server redirection correctly, and will fail to connect. If other email applications can connect to the server but Emailer can't, it means that you need to enter the name of the real POP3/SMTP server into Emailer. If tech support won't give you the name of the real server, someone on the list may be able to help. 5) Emailer 2.0v3 has a known bug that causes messages to be truncated if the message contains non-English characters and ">" quoted text. If you can send the same message from another email application without any error messages appearing from the SMTP server, and without the recipient reporting any missing text in your message, then you need to download the "Avoid QP Truncation" applescript from <http://www.macemail.com/emailer/CEMH/non-english_notes.shtml>. 6) Emailer, like any other email application, has its own way of reporting errors. Even if the problem is the ISP's fault, they may not realize it if they don't recognize the error message. You'll probably get the problem fixed sooner if you give them the error message from a supported email application than if you wait to find someone at the ISP who understands what Emailer is trying to tell them. Did I forget anything? ___________________________________________________________________________ To unsubscribe send a mail message with a SUBJECT line of "unsubscribe" to <[EMAIL PROTECTED]> or <[EMAIL PROTECTED]>
