After the holidays, etc, I only just got back to this thread and am happy to say that I can confuse things further!
The QuickHelp that was in my System>Claris Folder was labelled Quickhelp 4.0 and was actually 4.1.1 There was (and still is )another version filed on its own in the System folder and labelled simply QuickHelp which is actually 4.5.8. (Did this come with Appleworks 6? There are no other QuickHelps on my hardrive.) It wasn't until I trashed the 4.1.1 version that I could access Help from the Emailer menu bar. Tannis >On or about 1/7/03 12:01 PM Tannis Baker AKA [EMAIL PROTECTED] >eruditely mused the following: > >>I recently noticed that I could no longer access Emailer Help - an alert >>informed me that "the files could not be found" so, instead of looking >>for them, for some reason I decided to do a complete reinstall of 2.0v3 . > >and on or about 1/11/03 1:04 PM chris AKA [EMAIL PROTECTED] eruditely mused >the following in reply to other comments on this thread: > >>>>My Claris Help files were in the same place as yours but you seemed to >>>>have quite a few more files in your System> Claris folder. In comparing >>>>I noticed that I had a file called "QuickHelp 4.0" which belongs >>>>elsewhere - when I removed it from my System> Claris Folder, I was able >>>>to access Claris Help from the Pull down menu - as it should be! >>> >>>Thank you for the question -- I had the same problem, and discovered the >>>same "QuickHelp 4.0" file in the System->Claris folder. So, =where= does >>>the "QuickHelp 4.0" file belong? >> >>I don't recall all the exact details of my testing, but a long time ago I >>tested the different versions of QuickHelp and found that not all of them >>can open the Emailer help files (and not all of them can open all the >>other help files they were installed for either) > >I have two versions of QuickHelp located in my Claris Folder in my System >Folder. The version named "QuickHelp 4.0" is actually 4.1.1 and is the >one that is used by my version of Emailer. The other one is called >"QuickHelp" and it is version 2.0x2. I have not tested to see what uses >that version, if anything. > >Currently I am not using FileMaker, but I do remember when I upgraded >Emailer to v2.0v3, I specifically made sure to keep the correct >originally installed version of QuickHelp in the Claris Folder because >some people had problems upgrading and a differences in the contents of >the Claris folder were part of the problem. This problem may have been >to do with the installer looking for a specific version of QuickHelp and >not finding it but I am not sure of that. > >Anyway, maybe you should try 4.1.1 with Emailer and see if that version >works. In that case maybe the other programs that need QuickHelp can use >that version too. If you need a copy I can send it offlist. ___________________________________________________________________________ To unsubscribe send a mail message with a SUBJECT line of "unsubscribe" to <[EMAIL PROTECTED]> or <[EMAIL PROTECTED]>
