[EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote
on 5/5/06 6:20 AM:
> From: Roger Barclay <[EMAIL PROTECTED]>
> Date: Fri, 05 May 2006 11:21:46 +0100
> To: <[email protected]>
> Subject: Problems
>
> Can anyone help me, please? I'm running a Power mac 9500/200, OS9.1, no
> new software added lately yet Claris Emailer v. 2.0 has ceased to function
> after 2-3 years of stability: on calling it up it vanishes at once leaving
> a Type 2 error report. I've deleted it, done a clean install of the OS,
> zapped the PRAM, reinstalled CE (several times) all to no avail. It might
> run for 2 days & then the problem reoccurs. No other program appears to be
> affected. Any suggestions? O.E. is slow, clumsy & lacks the ease &
> elegance of Emailer but it's the only alternative I have on this machine & I
> loathe it.
Typical things to try for troubleshooting:
0) Restart the Mac. Don't do the following steps after Claris Emailer has
crashed until you restart.
1) Look inside your Temp Incoming folder and see if there is a bad file in
there. Drag the Temp Incoming folder to the desktop. Emailer will make a
new Temp Incoming folder. Then see if Claris Emailer works. You can view
any file in the old Temp Incoming folder with a text edit such as BBEdit or
MS Word.
2) Use webmail to read and remove all mail from your account. Perhaps
there is a bad file or attachment in the account, that Claris Emailer can't
download.
3) Allocate more memory to Emailer. Finder -> Get Info -> Memory ->
increase the amount of memory available to Claris Emailer.
4) Rebuild the mail database. Backup the two files in the Claris Emailer
Folder -> Claris Emailer Files -> Mail ->
-> Mail Database
-> Mail Index
Then start Claris Emailer while holding down the Option key. When it asks
if you want to rebuild the database, choose "Yes" for simple rebuild.
5) Have you recently added any new Inits or Extensions to your system? If
so, remove it and see if your Emailer stabilizes. If you are using Conflict
Catcher, choose Mac OS 9.1 All or Mac OS 9.1 Base. If you are using
Extensions Manager, choose the base system.
Hope that helps.
Roger+
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Roger S. Cohen, President, Cohen International
[EMAIL PROTECTED] http://www.rogercohen.com
Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937
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