outside labs is to keep small, fixable errors from becoming large, expensive matters of record or manufacture.
For what it is worth... I believe no lab (or manufacturer either) should let a customer do something stupid. It's an engineers's duty to at least TELL them. Sometimes the message gets across. What has this to do with audits? A comment from a knowledgeable customer engineer about what he'd have written if HE were doing an audit might carry a lot of weight. Remember, once upon a time, companies audited their vendors before engaging them. And some labs are off-limits years later. Cortland KA5S -----Original Message----- >From: Tony T <[email protected]> >Sent: Feb 2, 2011 4:05 AM >To: [email protected] >Subject: Re: [PSES] my last lab audit > > >Did you say anything to the Test House? > >If it’s something you feel was wrong then you should make a formal complaint. >It’s my experience that test labs, ESPECIALLY the “huge, big name, >prestigious, multi-national” test houses have pretty good complaints >procedures in place, take complains seriously and formally respond, sometimes >even making improvements :-) > >Public berating is maybe not a good idea. You know they know that we know who >they are and we know you know that they know who you are. > >T > > > > >So where’s an auditor when you need one? > >Follow this scenario: You are patronizing a test lab operated by a huge, >big-name, prestigious, multi-national corporation. The tech is having trouble >getting the custom in-house software to control the test equipment. The tech >supervisor then becomes involved. Much watching as the tech keeps entering the >control data while the equipment doesn’t quite respond. I ask if I could look >at the software operation manual while they are trouble-shooting the setup. >The tech supervisor replies “It’s in my head.” > > >Ed Price >[email protected] WB6WSN >NARTE Certified EMC Engineer >Electromagnetic Compatibility Lab >Cubic Defense Applications >San Diego, CA USA >858-505-2780 > - ---------------------------------------------------------------- This message is from the IEEE Product Safety Engineering Society emc-pstc discussion list. To post a message to the list, send your e-mail to <[email protected]> All emc-pstc postings are archived and searchable on the web at: http://product-compliance.oc.ieee.org/ Graphics (in well-used formats), large files, etc. can be posted to that URL. Website: http://www.ieee-pses.org/ Instructions: http://listserv.ieee.org/request/user-guide.html List rules: http://www.ieee-pses.org/listrules.html For help, send mail to the list administrators: Scott Douglas <[email protected]> Mike Cantwell <[email protected]> For policy questions, send mail to: Jim Bacher: <[email protected]> David Heald: <[email protected]>
