For the past week I've struggled with Entourage while retrieving mail.
Almost every "send and receive all" makes the application hang with the
progress window open and the beach ball spinning after just one or two
messages are retrieved from my POP server (aDSL, static IP). If I wait long
enough (a few minutes) Entourage will retrieve a few more of the messages in
the queue, but then the beach ball spins again for a few minutes. This
stuttering continues until all messages are retrieved.
I have a simplistic guess about why this is happening but don't know what to
do to correct it. I spent the week BEFORE last away from home with my
Entourage database on my PowerBook, and once while retrieving mail in my
hotel I had to quit from Entourage using <<Command-Option-Escape>> while it
was retrieving mail. My uneducated guess is that there might now be a
pointer to a corrupted message entry somewhere in the database, and that
this path points to something on the PowerBook's hard drive. Once I returned
home and copied the database back to my usual desktop Mac, each message
retrieval session from the desktop computer prompts the program to look at
the PowerBook's hard drive.
What makes me think THIS is that if the PowerBook and desktop computer are
networked when I retrieve mail, instead of hanging the desktop computer asks
to connect to the Powerbook when I retrieve mail. Curiously, if I dismiss
this dialog it pops up immediately 3 or 4 times, and if I cancel each of
these requests, then the desktop computer retrieves a few more messages
before asking to connect to the PowerBook again.
Is there a rogue entry in my database that I need to delete, and if so, how
do I find it? If that's the case, any idea why the program on the desktop
asks to connect to the PowerBook four times before doing what I want it to?
(almost like a petulant child!)
I posted this query a few days ago, but at the time thought it was part of
another problem -- a phantom DHCP server on my network. No one had any clues
about that, but now I think the two problems are NOT related, and I'm hoping
someone can help with the Entourage issue.
Thanks so much.
Jim Robertson
__o
_-\<,_
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My other car is a Trek
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