I forgot one question:
5. What might be the reason for the first error message in the first place?
("Accessing the data is not possible. Perhaps the problem can be solved by
rebuilding the database.") I did not make any unusual observations like
message errors before.
Kind regards,
Bernhard Pieber
----- Original Message -----
From: "Bernhard Pieber" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, August 02, 2003 2:46 PM
Subject: Entourage X rebuild problems
> The Problem:
>
> I am having a serious problem with my mail database. I cannot access the
> data and rebuilding does not work. To make things worse the last backup
was
> made on June 13th, which I hate to admit. There has been important mail
> communication since then which I would really, really hate to loose.
> Therefore, I would be most thankful for any help on how to solve my
problem!
>
> The Details:
>
> I am running the latest version of Entourage X on Mac OS X 10.2.6 with
> Office v. X 10.1.3. My database is already fairly big, it has 2.28 GB
> (2.453.017.424 Bytes). I read that the maximum size can be 4 GB so it
should
> still work.
>
> Three days ago Entourage stopped working. On starting it shows the
following
> error, without an error number:
> "Accessing the data is not possible. Perhaps the problem can be solved by
> rebuilding the database."
> After pressing OK I get:
> "To rebuild the database quit all other Microsoft Office applications and
> try it again."
> (I am translating these from German so the English error messages probably
> are somewhat different.)
>
> I did not find the error on http://www.entourage.mvps.org. I quit
Entourage
> X and start a Typical Rebuild. I see a progress bar from 0 to 10220,
> probably the total number of my mails. After 1 minute progress is on 200.
> There it stays around 5 minutes. The new database grows to 3.23 GB. I
> checked that in the Finder. After 9 minutes I get the following error,
again
> without an error number:
> "The database could not be rebuilt, because there is not enough space left
> to create the new database files."
> Actually, I have 15.7 GB of free space on the hard disk. I assume that the
4
> GB limit was reached. When I look in the Finder the new database was
deleted
> again and I still have my database with 2.28 GB.
>
> I tried an Advanced Rebuild. First it does some preparation, the progress
> bar goes from 0 to 10220. Then it does compaction. The progress bar from 0
> to 10220 is on 1400 after 1 minute. There it says for quite some time. The
> new database grows from 1 GB to 3.9 GB (4.193.139.408 bytes) in 11
minutes.
> After 13 minutes the progress moves from 1400 to 2700. After 14 minutes I
> get the following message:
> "The database was rebuilt. The old versions of the database files were
> renamed to Old Database and Old Database Cache. They can be moved to the
> trash."
> After pressing OK I get:
> "The storage limit of the Entourage database was reached. The Entourage
> database can save up to 4 Gigabyte (GB) of information. This limit is now
> reached. Compact the database by doing a Typical Rebuild."
> The new database has 4 GB (4.294.967.280 Bytes, 16 bytes less than the
full
> 4 GB).
> Entourage prompts me for a rebuild.
>
> I do a Typical Rebuild again. It starts compacting the database, again
from
> 0 to 10220. It stays at 1300 for 13 minutes. Then there is a second
progress
> bar named "compacting and optimizing email" from 0 to 1288. After 14
minutes
> the following message is shown:
> "The database was rebuilt. The old versions of the database files were
> renamed to Old Database and Old Database Cache. They can be moved to the
> trash."
> Entourage X opens but does not show my identity but the main identity.
When
> I switch to my identity I get the message:
> "The storage limit of the Entourage database was reached. The Entourage
> database can save up to 4 Gigabyte (GB) of information. This limit is now
> reached. Compact the database by doing a Typical Rebuild."
> The database has now 3.99 GB (4.292.677.552 bytes).
>
> I tried doing a Typical Rebuild again without success.
>
> When I open Entourage X I get the message:
> "The storage limit of the Entourage database was reached. The Entourage
> database can save up to 4 Gigabyte (GB) of information. This limit is now
> reached. Compact the database by doing a Typical Rebuild."
> Then it prompts me to do a rebuild. If I say cancel I get the follwing
error
> message, without an error number:
> "Error during startup. Message error."
>
> The questions:
>
> 1. Why does the rebuild try to grow my database from 2.28 GB to 4 GB so
that
> the storage limit is reached?
> 2. Why does it say there is too little space on my disk if I have 15.7 GB
> free?
> 3. Does anyone have an idea what else I could try?
> 4. Can anyone please provide me documentation about the file format of the
> Entourage X database? I am a programmer myself and could write a program
to
> save my mails if I had this information.
>
> The speculations:
>
> I wildly guess that there is some error in the rebuild. Maybe there is
some
> corrupt message so that Entourage reads over its end and thinks it is
huge.
> The rebuild staying that long at one place and the database growing to
> almost twice the size seems to support that assumption.
> Perhaps the actual limit for the Entourage X database is not 4 GB but
> actually somewhere at 2 GB due to the design of the rebuild process. In
this
> case it should be documented.
>
> The pledge:
>
> I would be really, really thankful if someone could provide me information
> to fix this problem and get to my emails. If you need some additional
> information from me or want me to try out things I will gladly do that. If
> you can provide me with test programs which check my database for certain
> error conditions I am willing to run them. If you provide me with
> information about the file format I will help debugging the problem.
>
> Thank you for your patience and support!
>
> Kind regards,
> Bernhard Pieber
>
>
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