On 13/5/04 9:40 am, "Mark Goodman" <[EMAIL PROTECTED]> wrote:
> >>> On 5/13/04 5:20 AM, "Mark Goodman" <[EMAIL PROTECTED]> wrote: >>> >>>> I just upgraded to Office 2004 and I had a bit of a problem with Entourage. >>>> I have about 20 email accounts that all get a tremendous amount of mail. I >>>> have each account set up to leave the mail of the server for 14 days, this >>>> way I can check my mail when I am out of town and still get the mail on my >>>> main computer at home. So I perform the upgrade and then check my mail. >>>> Much >>>> to surprise my computer was flooded with thousands of redundant messages >>>> that I had already previously retrieved. > >> On 13/5/04 7:47 am, "Kirk McElhearn" <[EMAIL PROTECTED]> wrote: >>> I had a similar problem - after rebuilding my database, Entourage displayed >>> a bunch of mail that I had deleted already - it all showed up in my inbox. >>> Weird... I wonder if they are related? Did you rebuild your database? Could >>> it be old messages that were in your database that got "displayed" after >>> Entourage imported it? If you hadn't rebuilt your database before upgrading, >>> Entourage might have found all those messages and somehow reset them as not >>> read... > > on 5/13/04 3:08 AM, Barry Wainwright <[EMAIL PROTECTED]> wrote: >> Again, this is expected behaviour after a complex/advanced rebuild. >> >> An IMAP account that uses a 'mark for deletion' deletion model will have >> those messages re-appear after a rebuild. To avoid this you need to 'purge' >> any mail folders with deleted mail before rebuilding (not always possible if >> the database is corrupt!) or use a 'move to deleted items folder' model for >> deletion - this can be set in the preferences. > > No IMAP accounts here. Perhaps some sort of warning that a complex/advanced > rebuild is taking place upon installing/upgrading to Office 2004 would help. > Maybe a little misunderstanding here - I said that the conversion to the new format is 'effectively' a complex rebuild, it isn't (so far as I know) exactly the same process. In converting from one format to the other, it appears that the cache of information relating to the offline message status is deleted or rendered inaccessible. This may well be an inconvenience for a minority of users, but it isn't a show stopper at the end of the day. The problem shouldn't recur - if it does, post back and we'll try to find the cause of the trouble. -- Barry Wainwright Microsoft MVP (see http://mvp.support.microsoft.com for details) Seen the Entourage FAQ pages? - Check them out: <http://www.entourage.mvps.org/toc.html> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
