A few weeks ago I asked folks in the microsoft.public.mac.office.entourage newsgroup whether or not they thought Microsoft was listening to their feedback and concerns.
This week I'll be making three posts to The Entourage Help Blog regarding customer feedback and Microsoft. Part I: The best methods to send Microsoft feedback. Part II: What happens to customer feedback? Part III: Criticism of how Microsoft responds to customer feedback. Part I explains what the Send Feedback tool is and why it is the best method to send Microsoft your thoughts, opinions and feature requests. I also include 70 links to feature requests made specifically in the microsoft.public.mac.office.entourage newsgroup as well as Send Feedback links for you to easily add your "me too!" Part II details how the feedback you submit to Microsoft is used and who sees it. On average, the Macintosh Business Unit (MacBU) at Microsoft receives 1700 feedback items per month. What happens with them then? Part III is in response to comments posted in the microsoft.public.mac.office.entourage newsgroup and why people feel that Microsoft is not listening to their feedback. I give a critique of their system and offer suggestions for improvement. Microsoft can do some simple things just let folks know they're listening. It's called "communication". Part I called "Feedback translates to features in Entourage" is available now at <http://blog.entourage.mvps.org/>. Parts II and III will be available throughout the week. Your feedback to us is important. We hope you find these blog posts interesting and useful. Please let us know. :-) -- bill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
