Since neither of us have checked you don't know if I'm wrong!
I'm willing to bet that as an authorized Canon dealer Wal-Mart will ship
cameras back to Canon for repair. I'm willing to bet that this is a
requirement of their Canon dealership.
Regarding their phone numbers, my companies dealers change their phone
numbers all the time and don't tell us. The phone company has been
changing area codes on very short notice with no rationality (my
next-door neighbor can now have a different area code that I do). Do
you think we have someone who calls our dealers every week just to see
if anything has changed. You couldn't afford the products if we did!
Canon probably gave you the CLOSEST repair locations, there wasn't any
Canon authorized repair center nearby so they gave you places that would
arrange to have your Canon repaired.
Mr. Bill
Bob Sull wrote:
>
> "Mr. Bill" wrote:
> >
> > Although you were assuming that Canon would give you places that would
> > actually DO the repair on your camera. What Canon did is give you
> > places that would handle (send away for) the repair. This certainly
> > fulfills their obligation.
> >
> > Mr. Bill
>
> You are right and wrong.
>
> You are right about the two camera shops, wrong about Wal*Mart. Take
> any camera that they sell and ask the clerk to send it away for
> repairs. Let us know what their response is.
>
> The other point is that Canon's records are about two or three years out
> of date. The area code that they gave me for both stores was changed
> about two or three years ago.
>
> Why didn't I get the names of Canon repair shops, either Canon owned or
> Canon approved?
>
> I don't think they met their obligation.
>
> Bob
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