Fix released in 0.5.8.
Thanks for your report!

** Changed in: epoptes
       Status: Fix Committed => Fix Released

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https://bugs.launchpad.net/bugs/1117158

Title:
  Remote support screen does not work if UI run from KDE, $TERM not
  defined

Status in Epoptes:
  Fix Released

Bug description:
  I tested the remote help, and works fine in vnc (graphical), while in textual 
mode (screen) does work only if you run epoptes UI from terminal, not from the 
K menu.
  I've asked in IRC and Alkis G. thinks that is because the $TERM is not set in 
this latter case.

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