Hello All, we have been using the flowroute service/api for sending hold pickup text messages for a while, and would like to start sending more types of notices as text messages. But one thing we need to handle better is customer replies to the text messages.
I think the general expectation from our users is that if they get a text from the library, and reply to it, that staff at their branch will get that message. Right now I just setup a simple reply endpoint cgi script on a different server that emails me when a reply comes in. But it is a pain to look up the customers info based on their cell number every time to figure out who to forward it on to. Automated replies would be a nice thing to add also down the line. "Reply with cancel holds" etc. So I would like to integrate the callback into our evergreen system. Has anyone already done this and can I look at your code? If not, would it be reasonable to setup something along the same lines as the newish patron authentication feature (RemoteAuth <https://git.evergreen-ils.org/?p=working/Evergreen.git;a=blob;f=Open-ILS/src/perlmods/lib/OpenILS/WWW/RemoteAuth.pm;hb=HEAD>). Have a somewhat generic starting point and then have custom modules for different vendors? /API/SMSConnector/FlowRoute ... or something like that. I think the first thing I would want to get working is a way to route the message back to the sending or home library with context info based on the last notice sent that matches the phone number. Thanks Josh [image: Company logo] *Josh Stompro* *IT Director [email protected] <[email protected]>* *218-233-3757 ext. 139* | *Mobile: 218-790-2110* *Lake Agassiz Regional Library | **www.larl.org <http://www.larl.org>* 118 5th ST S Moorhead MN 56560 *Celebrating 60 Years of Service in 2021!*
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