Yes! We have the same situation with our floating collections. I will add heat.
Diane Disbro Pronouns: she/her Circulation Coordinator Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-0652 ext 110 [email protected] On Thu, Mar 4, 2021 at 10:48 AM [email protected] < [email protected]> wrote: > Hello All, > > We recently encountered an issue with the SMS Call Number Notice lacking > access to item information. In our library consortium we have some > consolidated libraries, where the items have a single owning library and > different circ libraries. We also have some rotating/floating collections > that can result in the owning library and the circ library being different > on an item. > > As a result, the Call Number Trigger does not provide the correct > information for where the item is located. The notice is not aware of the > item details, only the call number details. So, the notice will have info > for the item at the owning library but not the circ library where the item > is located. > > Has this caused issues for any other large system users? > > I have made a Wishlist bug here: > https://bugs.launchpad.net/evergreen/+bug/1917789 > Bug #1917789 “Wishlist: Make Call Number SMS aware of item detai...” : > Bugs : Evergreen <https://bugs.launchpad.net/evergreen/+bug/1917789> > Observed in When a patron uses the Send Call Number to phone option, it > can send confusing or incorrect item location information. Example: Item > has differing owning and circ library settings. This can happen in > consolidated library situations where all titles are owned by the main > branch and they circulate out of various others. Also, happens with > floating/rotating collections that are shared from owning library and > circulate for a few months from a partner library. The SMS link is next > to... > bugs.launchpad.net > > > Thanks, > > Jennifer Bruch, ILS Application Specialist, Pennsylvania Integrated > Library System > > 717-818-2703, [email protected] > > Submit a SPARK Support Request > <https://sparkpa.helpspot.com/index.php?pg=request> > _______________________________________________ > Evergreen-circ mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-circ >
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