We were told some years ago that if patrons double click when placing a hold, they place two hold.
Diane Disbro On Tue, Jun 28, 2022, 2:50 PM Jennifer Pringle via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote: > Hi Terri, > > We've seen that kind of thing happen when staff don't check the item > in before checking it out to the patron and so the hold isn't actually > captured. > > You may want to take a look a what you have set for the library > settings "Checkout Fills Related Hold" and "Checkout Fills Related > Hold On Valid Copy Only" > > Hope this helps, > > Jennifer > > > Quoting Terri Moser via Evergreen-general > <evergreen-general@list.evergreen-ils.org>: > > > Anyone else? > > Have any of you had any trouble with Evergreen sending multiple copies of > > holds? We just had a patron get second copies of 3 books. It's almost > like > > the system renewed the hold when we checked the first copies out. > > -- > > Terri Moser > > Circulation Supervisor > > Neosho Newton County Library > > "Never let a problem to be solved become more important > than > > a person to be loved." > > -Thomas S. Monson > > > -- > Jennifer Pringle (she/her) > Co-op Support - Training Lead > BC Libraries Cooperative > Toll-free: 1-888-848-9250 > Email:jennifer.prin...@bc.libraries.coop > Website: http://bc.libraries.coop > > Gratefully acknowledging that I live and work in the unceded > Traditional Territory of the St'at'yemc Nations. > > _______________________________________________ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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