Dear Steve,
Thank you for highlighting this!
We have just checked it and our file seems to contain the same lines
like the ones you have shared (although this Evergreen installation
dates back to 2011 when we started running a 2.0.7 version :-).
Linda
On 7/11/22 21:57, Steve Callender wrote:
Here's a small thing you can check. I see this causing issues quite a
lot for these particular hooks, make sure you have,
"au.expired" : {
"context_org":"home_ou",
"filter" :
{ "active":"t",
"deleted":"f" }
},
"au.created" : {
"context_org":"home_ou",
"filter": {
"active":"t",
"deleted":"f"
}
},
In your action_trigger_filters.json file. I've seen folks have an
older version of this file and not updated to teach the triggers the
context of the new hooks.
You should be able to find a good example in the current tarbell under,
./Open-ILS/examples/action_trigger_filters.json.example
Maybe that would help.
Steven Callender
Support Manager
Equinox Open Library Initiative
phone: +1 (877) Open-ILS (673-6457)
email: stevecallen...@equinoxoli.org
<mailto:stevecallen...@equinoxinitiative.org>
web:https://equinoxOLI.org/ <https://equinoxinitiative.org/>
On Mon, Jul 11, 2022 at 3:40 PM Linda Jansová via Evergreen-general
<evergreen-general@list.evergreen-ils.org> wrote:
Hi Michele,
Thank you very much for all the suggestions including the SQL
command which I find very helpful for the debugging process!
Linda
On 7/11/22 17:12, Morgan, Michele wrote:
Hi Linda,
We have had triggers running using both the au.created and
au.expired hooks for some time without problems. We've had
success with them configured at both the consortium and system
levels.
Our configurations are similar to the stock ones you referenced.
Of course, we have set Enabled to TRUE, whereas they are not
enabled by default.
We also use a granularity and custom filter, but adding those
elements will not make triggers succeed that are failing.
Here is our crontab entry for running the new user action trigger:
# New User Welcome Message - check every 2 minutes
*/2 * * * * . ~/.bashrc && $EG_BIN_DIR/action_trigger_runner.pl
<http://action_trigger_runner.pl> --osrf-config $SRF_CORE
--process-hooks --run-pending --granularity welcome
--granularity-only --custom-filters
$AT_FILTERS/a_t_filters.welcome_public.json
If you have access to the database, you can run this query as a
basic check to see if triggers specified by the event definition
id for the current day are processing:
SELECT state, count(*)
FROM action_trigger.event
WHERE date(add_time) = date(now())
AND event_def = <event definition id>
GROUP BY 1
ORDER BY 1
Hope this is helpful,
Michele
--
Michele M. Morgan, Technical Support Analyst
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org
On Mon, Jul 11, 2022 at 7:40 AM Linda Jansová via
Evergreen-general <evergreen-general@list.evergreen-ils.org> wrote:
Dear all,
In our current 3.6 production system, we are trying to make
the following triggers work:
* New User Created Welcome Notice using the au.created hook
(like this one:
https://demo.evergreencatalog.com/eg2/en-US/staff/admin/local/action_trigger/event_definition/109);
* 30 Day Account Expiration Courtesy Notice using the
au.expired hook (like this one:
https://demo.evergreencatalog.com/eg2/en-US/staff/admin/local/action_trigger/event_definition/108).
In both cases we use the predefined triggers but not on the
consortium level as in the examples above - instead, they are
defined on a system level for a particular library system
(which I suppose should be fine (?)).
So far the emails are not sent out as expected.
Does anyone else also use these triggers/hooks? Could you
please share your working configuration (maybe including a
particular cron setup which is in your case relevant for this
hook)? Or is there a procedure to follow that may help in the
debugging process?
Or do you have any idea about what might do the trick for
these two hooks in particular?
Thank you very much!
Linda
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