Will,
You could try deleting/moving the Chrome profile folder from the AppData
directory. This is where Chrome would save any of it preferences.
Reinstalling the software wouldn't change the user profile/preferences
because those are stored here:
C:\Users\<username>\AppData\Local\Google\Chrome\User Data
This folder is hidden which adds a bit of complexity to the
instructions. But here's a shortcut to get you inside of the hidden folder:
1. Hold the Windows key + "r"
2. You should see the "Run" window open
3. Type "%appdata%\.." with quotes
4. Press enter (or click OK)
5. The AppData folder should open in Windows Explorer
6. From there you can navigate to the path mentioned above
If the user doesn't want to lose the Chrome profile
settings/preferences/local saved passwords/bookmarks/browser history
then, you might want to simply rename the "User Data" folder to
something like "User_data_old" <- which you will have to put back in
place if they want their preferences back (but that might also put the
problem back).
I forgot to mention that Chrome needs to be closed during this
procedure. Once the folder is deleted/renamed, you can open Chrome
again. It will act like you've never used it before. That's a good sign.
Now start interacting with the Evergreen staff client and see if you
have a different experience.
If it's still the same, then, you could create a new Windows user and
use Chrome over there. If that doesn't do it, then I think the whole
computer is sus. Format the machine and try again. If that doesn't do
it, then it's haunted, and it's time to think about destruction to the
motherboard. Think Office Space!
-Blake-
Conducting Magic
Will consume any data format
MOBIUS
On 7/6/2023 3:34 PM, Lolis, John via Evergreen-general wrote:
While I don't have anything concrete to offer, here's a very similar
scenario, albeit with Edge...
https://answers.microsoft.com/en-us/microsoftedge/forum/all/opening-a-new-tab-logs-out-active-sessions-in/4a7f4338-8f05-40bd-bbc4-3854b54b1c2a
Note: No one had anything concrete to offer the person experiencing
this either.
I suspect a setting buried somewhere is causing the issue, and
reinstalling Chrome doesn't get rid of it. Me, I stay away from
Chrome out of distrust... that and my extreme loathing with regard to
Google's bullying nanny attitude.
John Lolis
Coordinator of Computer Systems
100 Martine Avenue
White Plains, NY 10601
tel: 1.914.422.1497
fax: 1.914.422.1452
https://whiteplainslibrary.org/
/“I would rather have questions that can’t be answered than answers
that can’t be questioned.”/
— Richard Feynman
<https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu>,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965
On Thu, 6 Jul 2023 at 15:31, Szwagiel, Will via Evergreen-general
<evergreen-general@list.evergreen-ils.org> wrote:
Good afternoon,
We have received reports from an NC Cardinal member library that
one of their staff computers is logging out of Evergreen every
time a new tab in Google Chrome is opened. They said they cleared
the site data in Google Chrome, but that did not help. We have
not been able to replicate the issue ourselves, and we suggested
that they try uninstalling and reinstalling Chrome, because we
think it is specifically a Chrome-related issue. Unfortunately,
the library reported back that this did not resolve the issue,
either. No other member libraries have reported encountering a
similar issue.
Has anyone on this list encountered this issue before? And if so,
how did you resolve it? Were you able to resolve it?
Thank you in advance for any assistance you may be able to provide.
*William C. Szwagiel*
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@ncdcr.gov <mailto:william.szwag...@ncdcr.gov> |
919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
<https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal>
109 East Jones Street | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural &
Cultural Resources.
/Email correspondence to and from this address is subject to the
North Carolina Public Records Law and may be disclosed to third
parties./
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