William,
I would day that is a bug. If you have not already done so, I recommend
opening a bug on Launchpad.
Fix one bug, introduce 3 more..... :)
Cheers,
Jason
On 11/15/23 09:56, Szwagiel, Will via Evergreen-general wrote:
Thank you, John!
I tried looking for a bug, but I just could not find one. This
certainly sounds like it might be the cause.
*William C. Szwagiel***
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov <mailto:william.szwag...@dncr.nc.gov> |
919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
<https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal>
109 East Jones Street | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural
Resources.
/Email correspondence to and from this address is subject to the North
Carolina Public Records Law and may be disclosed to third parties./
*From:* John Amundson <jamund...@cwmars.org>
*Sent:* Wednesday, November 15, 2023 9:45 AM
*To:* Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org>
*Cc:* Szwagiel, Will <william.szwag...@dncr.nc.gov>
*Subject:* Re: [Evergreen-general] [External] Re: Holds - patron account
vanishes when another tab refreshed
*CAUTION:*External email. Do not click links or open attachments unless
verified. Report suspicious emails with the Report Message button
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Hi,
Perhaps this is a consequence/effect of this patch -
https://bugs.launchpad.net/evergreen/+bug/1996818
<https://bugs.launchpad.net/evergreen/+bug/1996818>?
From Comment #5:
AngularJS Place Hold button sets the same cookie as Angular. This
branch also clears the cookie and broadcasts to all catalog tabs to
remove the hold target when:
- the Clear button for the hold target is pressed
- the hold interface loads a different patron
- a different Angular route loads
- AngularJS app starts (left the Angular context)
I think what's happening is the last bullet point. The patron's Holds
tab is in AngularJS, so when that's reloaded, the catalog loses the hold
target.
John
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John Amundson | Library Applications Supervisor | CW MARS
jamund...@cwmars.org <mailto:jamund...@cwmars.org> | 508-755-3323 x1
<tel:5087553323p1>
https://www.cwmars.org <https://www.cwmars.org/>
he/him/his <https://www.mypronouns.org/he-him>
On Wed, Nov 15, 2023 at 9:38 AM Szwagiel, Will via Evergreen-general
<evergreen-general@list.evergreen-ils.org
<mailto:evergreen-general@list.evergreen-ils.org>> wrote:
Thank you, Terran!
*William C. Szwagiel*
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov <mailto:william.szwag...@dncr.nc.gov> |
919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
<https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal>
109 East Jones Street | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural
Resources.
/Email correspondence to and from this address is subject to the
North Carolina Public Records Law and may be disclosed to third
parties./
*From:* Evergreen-general
<evergreen-general-boun...@list.evergreen-ils.org
<mailto:evergreen-general-boun...@list.evergreen-ils.org>> *On
Behalf Of *Terran McCanna via Evergreen-general
*Sent:* Wednesday, November 15, 2023 9:36 AM
*To:* Evergreen Discussion Group
<evergreen-general@list.evergreen-ils.org
<mailto:evergreen-general@list.evergreen-ils.org>>
*Cc:* Terran McCanna <tmcca...@georgialibraries.org
<mailto:tmcca...@georgialibraries.org>>
*Subject:* [External] Re: [Evergreen-general] Holds - patron account
vanishes when another tab refreshed
*CAUTION:*External email. Do not click links or open attachments
unless verified. Report suspicious emails with the Report Message
button located on your Outlook menu bar on the Home tab.
I'm not sure how to resolve that, but Circulation > Retrieve Last
Patron (or just F8) should work as an easy workaround.
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*Terran McCanna, PINES Program Manager*
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On Wed, Nov 15, 2023 at 9:18 AM Elizabeth Davis via
Evergreen-general <evergreen-general@list.evergreen-ils.org
<mailto:evergreen-general@list.evergreen-ils.org>> wrote:
HI Will
SPARK/PaILS just upgraded to 3.11.1 last night and I was able to
replicate what your libraries are reporting. I placed a hold in
one tab, refreshed the other tab and the patron info in the
first tab is gone.
*Elizabeth Davis *(she/her), */Support & Project Management
Specialist/*
*Pennsylvania Integrated Library System (PaILS) | SPARK*
(717) 256-1627 | elizabeth.da...@sparkpa.org
<mailto:katherine.dann...@sparkpa.org>
support.sparkpa.org <https://support.sparkpa.org/>|
supp...@sparkpa.org <mailto:supp...@sparkpa.org>
*From:* Evergreen-general
<evergreen-general-boun...@list.evergreen-ils.org
<mailto:evergreen-general-boun...@list.evergreen-ils.org>> *On
Behalf Of *Szwagiel, Will via Evergreen-general
*Sent:* Wednesday, November 15, 2023 9:13 AM
*To:* evergreen-general@list.evergreen-ils.org
<mailto:evergreen-general@list.evergreen-ils.org>
*Cc:* Szwagiel, Will <william.szwag...@dncr.nc.gov
<mailto:william.szwag...@dncr.nc.gov>>
*Subject:* [Evergreen-general] Holds - patron account vanishes
when another tab refreshed
Good morning,
This past weekend we upgraded to Evergreen version 3.11.1, and a
handful of libraries have reported an issue that I have been
unable to replicate myself (and none of my colleagues with NC
Cardinal have been able to, either), and I could not find an
existing bug report for it, try as I might. I was hoping
someone on this listserv might have encountered it, or be able
to reproduce it, in case anyone might have a potential solution.
According to the libraries, in the past, as they are placing
lots of holds for patrons (for example, for homebound services),
they would typically keep two tabs open connected with the same
patron account. One is for actively placing holds and the other
is for keeping track of how many holds they have placed for the
patron. However, after the upgrade they noticed that when they
go to check how many holds they have placed for a particular
patron, after they have refreshed the tab with the holds listed,
the other tab loses the connection with the patron account and
then acts just as a catalog search screen. They said they have
tested this another user's login and received the same results.
However, as I noted above, I have been unable to replicate this
myself.
Another library described it thus:
1. One browser tab open to patron account --> Holds (to show
all holds)
2. Open another browser tab to place hold while on patron account.
3. If you refresh the first tab with the patron’s account, then
the second tab changes to regular staff catalog screen.
And provided the following screenshots:
Any assistance anyone might be able to provide with this would
be greatly appreciated.
Thank you.
*William C. Szwagiel*
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov
<mailto:william.szwag...@dncr.nc.gov> | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
<https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal>
109 East Jones Street | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural &
Cultural Resources.
/Email correspondence to and from this address is subject to the
North Carolina Public Records Law and may be disclosed to third
parties./
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the North Carolina Public Records Law and may be disclosed to
third parties by an authorized state official.
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