*Hi,* * *
*Avaya PABX & Call Center Technical Leader* *Location: Tampa, FL* *Salary: Open*** *Full time job* * * *5 years exp, Avaya & Cisco PBX, Voicemail, Call Center and VoIP solutions ,telecommunication applications* * * *Critical Skills:* *In depth understanding of the Avaya Call Center, Avaya IC, Nice logger, IP phone configuration, Blue Pumpkin, dial plans, IVR. * *Experienced with troubleshooting on system level issues* * * *Area Overview: Provide support for UTC F&S Avaya PBX infrastructure, located in multiple sites within the US and EMEA. Responsibility includes troubleshooting of problems and support for voice-related projects requested by business areas.* * * *Job Description: UTC F&S is seeking an Avaya telecom engineer able to support the US and EMEA PBX infrastructure, adjunct servers, and peripheral devices. The applicant must be versatile and well versed to demonstrate an in depth knowledge of Avaya's state of the art telecommunications equipment and technologies such as the 87xx IP solution, Avaya Contact Center, Modular Messaging voicemail systems, Nice call recording, Avaya IC and VoIP.* *Perform client consultation: Assess internal client’s technology needs. Assist in designing technology systems including, Avaya PBX, Voicemail, Call Center and VoIP solutions Identified strategic solutions, make suggestions for ensuring a cost-effective and efficient infrastructure environment to support client requirements. * * * *Provide technology support services: Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; alert management and account team when sensitive issues arise or a major problem is suspected; minimize client productivity loss caused by technology outages.* *Act as a technical advisor: Provide technical escalation and mentoring for other engineers. * *Continuously strive to improve technical skills: Identify opportunities and recommend solutions for improving services efficiency and effectiveness; keep abreast of new hardware and software technology products. * * * *Required Skills: Minimum five years of related experience in telecommunications applications and associated adjuncts implementations, some experience in VoIP implementations and troubleshooting. * *Configure least cost routing (ARS), trunk groups, dial plans, feature access codes, coverage paths, hunt groups, station features and other common phone system tasks. * *Ability to work with phone carriers on test and turn up of T1/T3 (ISDN PRI) facilities. * *Understanding of TCP/IP and VoIP, including QoS protocols. * *Understanding of DHCP and TFTP servers in support of IP Telephones. * *Ability to effectively communicate with clients and end users.* *Ability to travel, work weekends and/or off hours as necessary to meet our needs.* *Understanding of Audio/Visual technology * * * *Preferred Skills: Familiarity with Cisco routing and switching. Proficiency in Linux a plus.* * * *Education/Certifications: Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable. * *Certification/Training in Avaya Communication Manager Software, and gateways; equivalent experience acceptable. * *Certification in Avaya Modular Messaging systems; equivalent experience acceptable. * *Experience with Avaya or other call center software preferred (Avaya IC experience, including integrations with Enterprise Apps/ such as Blue Pumpkin and Nice.* *Certified Microsoft Certified Systems Engineer (MCSE) credentials or current enrollment in programs a plus. * *Certified Cisco Network Associate or Network Professional credentials or current enrollment in programs a plus.* * * Thanks & Regards, *Srikanth Pitta* Addon Technologies Ph :734-956-4737 X 204| fax:734-418-2603 | Email : [email protected] G Talk: srikanth.addonusa | Yahoo: srikanth_addonusa www.addonusa.com * * -- You received this message because you are subscribed to the Google Groups "Exact Match" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/exact-match?hl=en.
