Send resumes to *acot...@itmmi.com <acot...@itmmi.com> * *Title: QA Analyst* *Location*: Farmington, CT
*Position Type*: Contract *Duration:* 3 Months *Interview:* Face to Face required after telephonic *Job Description:* Perform daily phone audits for the Call Center to ensure appropriate processes are adhered to.Escalate process issues determined by the phone audits to management for resolution.Work closely with the Operations team members to create and/or run test scenarios for direct DME s application changes that are necessary for the ICD10 CMS project.Perform data entry and cleansing activities for the ICD10 project under the direction of Operation team members. *Required Skills:* · This position is located in Farmington CT and typical hours are 8-4:30pm. · This is an Operations business function so I am looking for a candidate who can learn multiple system applications, understand how they work together, is able to conduct phone audits on the customer service call center, provide constructive feedback to management on results obtained and be able to be a key contributor to a regulatory project to test and modify data in our core operating system for claimant diagnosis code changes indicated by the Medicare ICD10 implementation expected to be going live on 10/1/15. · Solid verbal and written communication skills is a must with technical computer skills using Microsoft word, excel and minimal power point. · Demonstrates specific technological expertise in Microsoft products (excel, word, power point). · Understanding of Crystal Reports tool is a plus. · Required: Bachelor's Degree or similar or equivalent work experience and 3-5 years of business experience. *Thanks & Regards,* *Arthur Cotton* [image: cid:image001.png@01CFC798.F610B440] *Email:* *acot...@itmmi.com <acot...@itmmi.com>* || *Phone:* 646-300-7085 || *Fax:* 646-355-0229 Web: www.itmmi.com || *2013* - Largest U.S. Staffing Firms - Staffing Industry Analysts *2012* - Best of Staffing Talent 2012 <https://www.bestofstaffing.com/2012/talent/mitchell-martin-inc/> *2012* - Fastest - Growing Staffing Firms - Staffing Industry Analysts -- You received this message because you are subscribed to the Google Groups "Exact Match" group. To unsubscribe from this group and stop receiving emails from it, send an email to exact-match+unsubscr...@googlegroups.com. To post to this group, send email to exact-match@googlegroups.com. Visit this group at http://groups.google.com/group/exact-match. For more options, visit https://groups.google.com/d/optout.
