for which type process like inbound or outbound

On Thu, Jan 12, 2012 at 4:29 PM, hemanath dhanasekar <hema5s...@gmail.com>wrote:

> Hey Friends,
>
> I am Hemanath working in a Leading BPO as Team Leader, I am new to this
> industry and I need your help folks
>
> Can anyone help me in sharing the SLA and Productivity Tracking sheet used
> in BPO...???
>
> --
> Thanks
> Hemanath.D
>
>
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