*No CPT’s Please & Need PP number and 1 timesheet or ID card for submission*


*Requirement details:*



*Job title: UI Developer/Support Engineer*

*Location: **Tempe, AZ*

*Duration: 12+ months*

*Rate:$50/hr All Incl on C2C*

*Job Description:*

7+ years supporting mission-critical enterprise software systems,
applications and/or services including UI, APIs and REST services with deep
understanding of server-side and middle-tier technologies.



*Primary Skill Set               *

5+ years supporting mission-critical enterprise software systems,
applications and/or services including UI, APIs and REST services with deep
understanding of server-side and middle-tier technologies.

2+ years developing support collateral to provide system configuration,
trouble-shooting guidance to stakeholders

2+ years debugging resolving systems and connectivity issues in
transactional systems

2+ years using and interpreting critical system metrics (logging, graphs
(e.g.: Splunk), etc.) to diagnose (root-cause) systems and/or connectivity
issues.

2+ years developing and running utilities and tools to help solve end-user
issues (Java, Python, Jscript, etc…)

Excellent problem-solving and software debug skills

Excellent communication (written and verbal), analytical and leadership
skill



*Secondary Skill Set          *

Experience with algorithms and shipping services for eCommerce systems and
services

Experience isolating software system issues from network connectivity
issues.

Experience producing customer-consumable documentation ( FAQs,
Trouble-shooting Guides, End-User Training)



*Roles and Responsibilities            *

Support and debug of critical transactions in the Shutterfly order
processing flow.

Work with stakeholders (system users) across multiple business and
companies’ teams, to diagnose issues with software services and
applications, identify sources of the problem and offer solutions

Work with Product Managers, Software Architects and Developers to
understand Uses Cases, Features and algorithms to provide consistent
communication, guidance to end-users.

Document issues and solutions to generate collateral (FAQs, Troubleshooting
guides), root-cause analysis, and document bug and drive inputs to future
designs and features.

Establish metrics and generate technical reports focusing on customer
complaints and resolutions.

Make written recommendations to improve technical support tools and
processes

Monitor key system metrics and alerts to proactively ensure seamless
performance of the system


-- 
*Thanks & Regards,*
Sam Thomas

-- 
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