Sounds like you have the user "hidden".  Check these settings to be sure
you are not hiding this user. 

Open Active Directory Users and Computers
Click View
Click Advanced Features (a check should appear)
Then open the properties for the User.
Click Exchange Advanced.
Here you will find a checkbox - Hide from Exchange address lists
Uncheck the box if it is checked.  

Hope this is your resolution.

Samantha

-----Original Message-----
From: John Strongosky [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, June 15, 2004 6:18 PM
To: Exchange Discussions
Subject: RE: Probably a Newbie Question


User using o2003 in cache mode? If so when do you create the offline
address book?

john 

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Fyodorov, Andrey FTL
Sent: Tuesday, June 15, 2004 2:57 PM
To: Exchange Discussions
Subject: RE: Probably a Newbie Question

Is the user account located in a separate OU to which no one has access?
(this would make it show up as a blank line in the GAL)

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Matt
Hoffman
Sent: Monday, June 14, 2004 11:39 AM
To: Exchange Discussions
Subject: Probably a Newbie Question


Exchange 2000, SP3:

I have a user that does not show up in the Global Address List when
viewed from within Outlook or when I try to find her in the Address List
in OWA. The user does exist, and can be seen within distribution lists
that I have set up.  When I type the user's alias in the send to field
and have Outlook do a lookup for that address, it does find it.  Most
importantly, when I preview the GAL from the Exchange System Manager,
her name is in the GAL, yet it doesn't show up for the end-user.

This sounds like a permissions issue of sorts, but can someone give me a
clue where to start on this?  I haven't been able to detect any
difference in this user's account from any other account (at least when
looking at it within AD Users and Computers).

Thanks much,

Matt

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