The proper username format for POP3 is user/domain/mailbox_alias. Sometimes (un)fortunately the shorter forms work.
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:bounce- > [EMAIL PROTECTED] On Behalf Of Mike Anderson > Posted At: Wednesday, October 06, 2004 2:41 PM > Posted To: swynk > Conversation: Authentication problems using PDA Devices > Subject: Authentication problems using PDA Devices > > Hello everyone, > > I have a bizarre problem, regarding our Exchange 2003 Server (running in > a Windows 2000 Environment), and our external Salespeople using their > Treo 600 phones. > > All our external employees have Treo 600 devices, running the Palm 5 OS, > and POP3 Clients - so they are able to connect to any generic POP3 type > mail server. Whenever they attempt to pop their mail, it gets back an > authentication error. I have full logging turned on - in regards to the > POP3 service on the Exchange Server. The error messages are quite vague > - and don't tell me anything regarding the root of the problem. > > Now here is the weird part: I myself, have this same PDA Phone, and *I > CAN* retrieve my e-mail with no problems. I am using the same phone, > same software, etc. yet nobody else can get their mail. I also, entered > their accounts into MY phone, to rule out their other phones - and the > same thing happens. From the very beginning, I've always been the > System Administrator, so I considered the possibility that it was a > permissions problem. I compared all the other user's settings, to MY > settings (which groups I belonged to, etc.) and temporarily duplicated > those settings to the other users. Also a FYI, I am using the proper > Username format which is: DOMAIN\Username - and then of course, just > the plain password. > > Nothing I tried worked - and I am getting a LOT of heat from my Boss, > since we spent $600 on each phone - for the sole purpose of our sales > force, having real-time access to their e-mail. > > Could somebody potentially shed some light on this situation? > > Thanks in advance for your help, > > Mike > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Web Interface: http://intm-dl.sparklist.com/cgi- > bin/lyris.pl?enter=exchange&text_mode=&lang=english > To unsubscribe send a blank email to [EMAIL PROTECTED] > dl.sparklist.com > Exchange List admin: [EMAIL PROTECTED] > To unsubscribe via postal mail, please contact us at: > Jupitermedia Corp. > Attn: Discussion List Management > 475 Park Avenue South > New York, NY 10016 > > Please include the email address which you have been contacted with. > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with.
