We didn't bother trying to track down which users may have had a message stuck 
in their outbox.  We just lifted the size restriction on sending.  Note that 
there is a time lag between making that change in ESM and it actually taking 
effect -- one of the experts here can probably tell us exactly how long.  

We parsed several w3svc logs with Analog, and noted that several Mac clients 
were generating close to 90,000 hits against the server per day.  We suspected 
they were the culprits.  We decided not to bother tracking those machines down 
because there were likely more clients that were offline during the period 
covered by the logs we analyzed.  We could spend a week trying to fix each 
client with a stuck message, or we could lift the size restriction and have the 
problem resolved within a couple of hours.
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