Last thing to mention regarding the OST. If the OST file holds the corrupt item, then it will continue to plague the client until the OST has been removed and rebuilt AFTER the mailbox has been cleaned up.
Nikki -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of User, IS (PHES) Sent: Tuesday, April 19, 2005 11:43 AM To: Exchange Discussions Subject: RE: Calendar Freezing It may still be her calendar as Outlook today relies heavily on the calendar to draw the screens. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bowles, John (OIG/OMP) Sent: Tuesday, April 19, 2005 1:14 PM To: Exchange Discussions Subject: RE: Calendar Freezing It doesn't matter which machine she logs into. The problem is still resident. I just came back from working on her machine. If I just select either "Outlook Today" or the "Calendar" it freezes up. So it seems that this problem isn't just in the calendar it seems like. TIA, _____________________ John Bowles Exchange Engineer OIG/HHS [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nikki Peterson - EGOVX Sent: Tuesday, April 19, 2005 2:03 PM To: Exchange Discussions Subject: RE: Calendar Freezing When you say, comes and goes... Is it on login to a different machine? Or ? I would look at doing the steps outlined at removing a corrupted item, then close outlook, Find ALL OST's and deleting them, then open Outlook again using switches if necessary. (They will recreate on opening outlook again). Nikki -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bowles, John (OIG/OMP) Sent: Tuesday, April 19, 2005 9:46 AM To: Exchange Discussions Subject: RE: Calendar Freezing Thank you Nikki for your response, I do have some updated information regarding this problem. It seems this problem comes and goes. Would that signify a certain problem? Or is it just a crap shoot at this point? ______________________ John Bowles Exchange Engineer OIG/HHS [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nikki Peterson - EGOVX Sent: Tuesday, April 19, 2005 11:46 AM To: Exchange Discussions Subject: RE: Calendar Freezing To detect the offending item: 1) Open the mailbox in Outlook 2) Create a New folder (Calendar Test) 3) Do an advanced find on the old calendar and sort events by recurrence. - Press F3 - Change the Look For: text box to Appointments and Meetings - Click on the Advanced tab - Click Field - Select All Appointment fields - Select Recurring - Condition: equals - Value: Yes - Click the Add to List button - Click Find Now Drop and drag from advanced find listed events one at a time to the new calendar, when you get to the corrupt item it will give you an error message. (delete this item) Move all your calendar items from Calendar Test folder back to original calendar (these are previously dragged over items). If this does not fix the Calendar Freeze: Try starting Outlook with the /safe command line switch. Go to the calendar folder to see if Outlook freezes. If there is a freeze I would guess one of the following. 1) A reminder or free/busy information couldn't be cleared. Try starting Outlook with the /cleanfreebusy and /cleanreminders command line switch while no items are stored in the calendar folder 2) A corrupted view. Try starting Outlook 1 time with the /cleanviews command line switch If there is no freeze when starting with the /safe switch -- visit the folder you moved the items to and see if Outlook freezes. If it does, there is still a corrupt item that Outlook can't deal with. If there is no freeze, then I would guess that file outcmd.dat is corrupt. Rename this file and restart Outlook. Outlook will recreate a new outcmd.dat file on open. Outside of that --- beware of Offline Storage (*.OST) files. You might have to create a new profile and temporarily disable Offline Storage while you troubleshoot this issue. Nikki Peterson -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bowles, John (OIG/OMP) Sent: Tuesday, April 12, 2005 12:32 PM To: Exchange Discussions Subject: RE: Calendar Freezing >From what I see is that when she accesses her calendar through OWA it works >fine. We've totally wiped out Office and reinstalled it as well. Still the same problem. We haven't tried to run /cleanreminders yet. ______________________ John Bowles Exchange Engineer OIG/HHS [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ben Schorr Sent: Tuesday, April 12, 2005 3:23 PM To: Exchange Discussions Subject: RE: Calendar Freezing Have you tried starting Outlook with the /Cleanreminders switch? It's also possible she has a corrupted Calendar item; what happens if she accesses her calendar thru OWA? -Ben- Ben M. Schorr, MCP, MVP, CNA Operations Coordinator Stockholm Consulting Group - Honolulu Phone: (808) 535-1500 Mobile: (808) 351-5084 http://www.scgab.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bowles, John (OIG/OMP) Sent: Tuesday, April 12, 2005 9:05 AM To: Exchange Discussions Subject: Calendar Freezing All, First off, sorry for the repost if this was already posted. I didn't see it show up in my inbox as it reaching the list. We are having an issue with a lady here at work when she navigates through Outlook everything works correctly. But when she selects the calendar her Outlook freezes up. Has anyone seen this behavior before? E2K Native Mode Post SP3 Outlook 2000 Thank you, _____________________ John Bowles Exchange Engineer OIG/HHS [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. 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