Hi, I have an exchange 2010 SP2 server sat on a 2012r2 server.
Its all fully patched and working fine. I have a remote user that has an iPhone to connect to the server, he also uses OWA from his computer. We have found that when he is on his normal Internet connection his iPhone will stop being able to load messages, the headers come through but the body never loads. At the same time this happens, the OWA then stops working. The OWA and ActiveSync use the same address on the internet. However, if we flick his iPhone to his 4G it works immediately, when we then used his iPhone as a hot spot for his PC, OWA then loads immediately. Now this would all be explainable if it was the same location (a problem with his internet ISP), however he has just taken a flight from his home in Switzerland to another office in Italy, AND THE SAME THING JUST OCCURRED. When this happens we can, from the UK access OWA with no problem, and we can also access his AS account on another device. The router at the office has no Firewall turned on at this time, and the server has no error logs at all. Anyone seen this and have any ideas? Could the server be seeing these connections and stopping them somehow. Gavin Wilby IT Support Engineer SMP Partners Ltd Clinch's House, Lord Street, Douglas, Isle of Man IM99 1RZ Tel +44 1624 682214 Mob +44 7624 480575 gavin.wi...@smppartners.com<mailto:gavin.wi...@smppartners.com> www.smppartners.com<http://www.smppartners.com/> A member of the SMP Partners Group of Companies SMP Partners Limited, SMP Trustees Limited and SMP Fund Services Limited are licensed by the Isle of Man Financial Supervision Commission. SMP Accounting & Tax Limited is a member of the ICAEW Practice Assurance Scheme. SMP Partners Limited registered in the Isle of Man, Company Registration No: 000908V Directors: M.W. Denton, M.J. Derbyshire, P.N. Eckersley, S.E McGowan, O. Peck, J.J. Scott, S.J. Turner SMP Trustees Limited registered in the Isle of Man, Company Registration No: 068396C Directors: A.C. Baggesen, M.W. Denton, O. Peck, J.J. Scott, J. Watterson, J. Cubbon SMP Fund Services Limited registered in the Isle of Man, Company Registration No: 120288C Directors: V. Campbell, M.W. Denton, P.N. Eckersley, D.A. Manser, S.E McGowan, O. Peck, J.J. Scott, R.K. Corkill SMP Accounting & Tax Limited registered in the Isle of Man, Company Registration No: 001316V Directors: I.F. Begley, A.J. Dowling, P. Duchars, P.N. Eckersley, J.J. Scott, S.J. Turner SMP Capital Markets Limited registered in the Isle of Man, Company Registration No: 002438V Directors: M.W. Denton, M.J. Derbyshire, D.F Hudson, S.E McGowan, O. Peck, J.J. Scott. SMP Partners Limited, SMP Trustees Limited, SMP Fund Services Limited, SMP Accounting & Tax Limited and SMP Capital Markets Limited are members of the SMP Partners Group of Companies. This email is confidential and is subject to disclaimers. Details can be found at: http://www.smppartners.com/disclaimer.asp ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. For more information please visit http://www.symanteccloud.com ______________________________________________________________________
