Mario,
Are you viewing that the service is stopped from TVCS or from the
Scan Mail management console?
If you are viewing it from Scan Mail try this:
http://solutionbank.antivirus.com/solutions/solutionDetail.asp?solutionId=42
49&submit2=Search
If you are viewing from TVCS try this:
http://solutionbank.antivirus.com/solutions/solutionDetail.asp?solutionId=92
74&submit2=Search
Also, is this a stand-alone Ex. server or do you have other apps running on
it?
Rich Gomes
GTECH Messaging Group
-----Original Message-----
From: Mario Fernandez [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, October 02, 2001 1:07 PM
Subject: RE: ScanMail
The ScanMail Realtime Scan monitor does not give a list of the scanned
messages. I don't get the avg processing rate. When I try to update
"UPDATE: Error in prepare patch programWEB:"
I had originally submitted this error to the Trend's support,
Question from :
product : ScanMail for Exchange
product Version : 3.52
Serial Number : SEEF-0018-3918-7639-5283
os : Windows NT
os version : 4.0
Question Category : Real-time Scanning
Question Description :
I'm using NT 4.0 SP6a and Exchange 5.5 SP4. I had to re-boot the server
and now the Real time scan monitor keeps on telling me that the "Real-time
scan service iss stopped" I have tried stopping and startinf the service
but it keeps on giving me the result.
This is the response I got,
I have studied your case and itemized your concerns below. PLease inform me
if I have misinterpreted anything.
---------
Problem (1.) I'm using NT 4.0 SP6a and Exchange 5.5 SP4. I had to re-boot
the server and now the Real time scan monitor keeps on telling me that the
"Real-time scan service is stopped" I have tried stopping and restarting the
service
but it keeps on giving me the same result.
---------
Solution :
Go to Start | Control Panel | Services and scroll down to
ScanMail_RealTimeScan. Click the Stop button. After the service stops, click
the Start button. Often this fixes the problem.
If not, you may have a corrupted profile for SMEX__PF, where is the name of
the affected Exchange server. Please perform the following steps to fix it:
1. Logon to the Exchange server as the account which ScanMail for Exchange
is running on.
2. Stop the ScanMail services.
3. Use your mail client to re-create a new profile (e.g.,
"SMEX_{ServerName}_PF") and point it to the "SMEX_{ServerName}_MB" mailbox.
4. Use your mail client to make sure that it is the default profile.
5. Restart the ScanMail services.
After trying the above steps I still didn't get it to work I changed the
start-up account to the "exchange" account abnd this got it working but I
still get the impression it's not working, everything seems buggy.
Mario Fernandez
Network Administrator
DataSynapse
632 Broadway 5th Floor
New York, NY 10012
tel. (212) 842-8849
fax. (212) 842-8843
[EMAIL PROTECTED]
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-----Original Message-----
From: Bowles, John L. [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, October 02, 2001 12:51
To: Exchange Discussions
Subject: RE: ScanMail
Can you elaborarte on how it's not scanning messages like it use to?
John Bowles
Exchange Administrator
Enterprise Support & Engineering
Celera Genomics
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
-----Original Message-----
From: Mario Fernandez [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, October 02, 2001 12:29 PM
To: Exchange Discussions
Subject: ScanMail
I've been having problems with the Trend's ScanMail ever since I re-booted
the Exchange server. When I look at the services both the Realtime Scan
service and scan monitor are up and running, and the "Realtime scan monitor"
window says that everything is fine, however it does not appear to be
scanning e-mails as it used to. I'm running NT4 SP6a and Exchange 5.5 SP4
with ScanMail 3.52.
If anyone has any ideas please let me know.
Mario Fernandez
Network Administrator
DataSynapse
632 Broadway 5th Floor
New York, NY 10012
tel. (212) 842-8849
fax. (212) 842-8843
[EMAIL PROTECTED]
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