IMHO, It is better not to have an attachment but a message in the original email telling them that there was a virus in an attachment, rather then let them open unexpected named attachment in the Email (we ask users never to open unexpected or named attachments they don't expect).
Cheers Paul Standards are like toothbrushes, everybody agrees you should have one, but no one wants to use yours -----Original Message----- From: Akerlund, Scott [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 18, 2001 4:01 PM To: Exchange Discussions Subject: RE: stripping attachments I like to look at it this way, "the lesser of two evils". On the one hand it is more work for me to have to pull items from quarantine. On the other hand, it is even MORE work for me to rid the entire network of a virus. Far better for the users to get a message letting them know something came for them, and that it was quarantined for some reason, than to blindly move attachments to their mailboxes. They can then request the file and as long as it is not of viral nature and moderately work related we then give it to them. Because of this the users trust the IS department more, and I can block pretty much all attachments, including the incoming Word & Excel documents with the macros too. How does that old adage go? Fool me once shame on you, fool me twice shame on me.. Fool me three times I better find something else to do. Something like that. -----Original Message----- From: Hunter, Lori [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 18, 2001 7:51 AM To: Exchange Discussions Subject: RE: stripping attachments OK, I guess one man's meat is another man's poison. I actually like that they get scared and call in. I MUCH prefer that scenario to the scenario at ADS whereby the CEO and VP of IT repeatedly launch virii such as love letter and melissa because they stubbornly refuse to purchase any antivirus for their mail. -----Original Message----- From: Hurst, Paul [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 18, 2001 9:37 AM To: Exchange Discussions Subject: RE: stripping attachments Generates a lot of Helpdesk calls from users that report that they have an attachment in a Email that has reference to Viruses (they never read the email properly). Cheers Paul Standards are like toothbrushes, everybody agrees you should have one, but no one wants to use yours -----Original Message----- From: Hunter, Lori [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 18, 2001 3:17 PM To: Exchange Discussions Subject: RE: stripping attachments Why not? I'm curious; bad experiences? It's working fine for me here. My people are even afraid to open the virus_detected_and_removed.txt file. I'm so proud. :) -----Original Message----- From: Hurst, Paul [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 18, 2001 9:14 AM To: Exchange Discussions Subject: RE: stripping attachments You dddddonnnn't want to do that. Cheers Paul Standards are like toothbrushes, everybody agrees you should have one, but no one wants to use yours -----Original Message----- From: Pfefferkorn, Pete (PFEFFEPE) [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 18, 2001 2:17 PM To: Exchange Discussions Subject: RE: stripping attachments Doesn't Scan Mail allow you to replace the attached infected message with a replacement text file? I just upgraded and I though I saw that feature. -----Original Message----- From: Chris Scharff [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 18, 2001 8:40 AM To: Exchange Discussions Subject: RE: stripping attachments Did this behavior happen prior to the application of E2K SP2? -----Original Message----- From: Kim Schotanus To: Exchange Discussions Sent: 12/18/2001 4:07 AM Subject: RE: stripping attachments Trend Scanmail (183) for exchange 2000, Exch 2K SP2 -----Original Message----- From: Chris Scharff [mailto:[EMAIL PROTECTED]] Sent: 18 December, 2001 4:44 AM To: Exchange Discussions Subject: RE: stripping attachments AV version? Server version and SP? -----Original Message----- From: Kim Schotanus To: Exchange Discussions Sent: 12/17/2001 7:32 AM Subject: stripping attachments Hi, Some virus infected mails get sstripped by Trend scanmail, but users'Outlook crashes when they have the preview pane open, how can I stop this? 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